Engergy Services Screening Specialist

Opportunity Council; Oak Harbor (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Wellness time off

Holiday pay

Health insurance options

HSA and FSA plans

403(b) Retirement plan

Dental and vision coverage

Legal services

Job summary

Opportunity Council in Oak Harbor, WA is seeking an Energy Services Screening Specialist to serve as the first point of contact for community members seeking information and services from Energy Programs.

This full-time role prescreens clients for eligibility, schedules energy appointments, and handles calls and walk-ins, with clerical support and referrals to energy services and partner agencies. Bilingual abilities are valued to assist diverse clients.

Qualifications

• Experience or training in working directly with low-income or disadvantaged persons.
• Experience coordinating with other professionals and social service agencies.
• If hiring for a bilingual position, must be able to speak, read, and write with proficiency and fluency in the required language.
• Valid Washington State driver’s license and five-year driving history within Opportunity Council’s Auto Insurance Standards.

Responsibilities

• Answers Energy Services phone calls and responds to walk‑ins and crisis calls.
• Problem solves with clients in crisis.
• Prescreens clients to determine eligibility for Energy Services programs.
• Schedules clients for energy appointments. Enters appointments into scheduling database.
• Provides clerical support for Energy Services, including electronic filing, preparing mailings, processing paperwork, and providing data information upon request
• Assists clients with basic Energy Services information and referrals, including working with vendors and outside community agencies.
• Maintains knowledge of agency and outside community services information in order to provide accurate assistance and referrals to clients.
• Specialize in providing services to clients and families who speak a language other than English as a primary language. May occasionally be asked to support with translating/interpreting a language other than English to assist potential or current clients.

Skills

Crisis handling

Client intake

Bilingual ability

Collaboration

Tools

Driver's license

Job description

• Location 231 SE Barrington Dr,Suite 100,Oak Harbor, WA, 98277,United States
• Base Pay $21.00 - $23.00 / Hour
• Employee Type Regular Full Time

Position Open Date:

10/23/2026

Position Close Date:

11/06/2026

Interested in making a difference in your community while building a career? Join our team as an Energy Services Screening Specialist!

WHO WE ARE:

For 60 years, Opportunity Council has worked throughout Northwest Washington to build just, equitable communities through service, investment, and collaboration. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. Part of a national network of Community Action Agencies, we are dedicated to helping people help each other and themselves—building a community where everyone has the chance to thrive and contribute.

OUR VALUES:

At Opportunity Council, our values guide everything we do. Collaboration, respect, integrity, passion, and learning shape how we show up for each other and for our community. We’re also committed to weaving diversity, equity, and inclusion into every part of our work—from the help we offer in the community to the kind of workplace we create for our staff.

To learn more about us and our work, visit our website: www.oppco.org

WHAT YOU WILL DO:

Provides point of entry contact to community members seeking information and/or services from Opportunity Council Energy Programs.

WORK SCHEDULE:

Full time, Monday through Friday

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Answers Energy Services phone calls and responds to walk‑ins and crisis calls.
• Problem solves with clients in crisis.
• Prescreens clients to determine eligibility for Energy Services programs.
• Schedules clients for energy appointments. Enters appointments into scheduling database. .
• Provides clerical support for Energy Services, including electronic filing, preparing mailings, processing paperwork, and providing data information upon request
• Assists clients with basic Energy Services information and referrals, including working with vendors and outside community agencies.
• Maintains knowledge of agency and outside community services information in order to provide accurate assistance and referrals to clients.
• Specialize in providing services to clients and families who speak a language other than English as a primary language. May occasionally be asked to support with translating/interpreting a language other than English to assist potential or current clients.

OUR IDEAL CANDIDATE WILL HAVE:

• Experience or training in working directly with low‑income or disadvantaged persons.
• Experience coordinating with other professionals and social service agencies.
  
• If hiring for a bilingual position. Must be able to speak, read, and write with proficiency and fluency in the required language.
  
• Valid Washington State driver’s license and five-year driving history within OpportunityCouncil’s Auto Insurance Standards.

We place a strong value in hiring individuals with lived experiences of, poverty and/or homelessness or who have previously participated in Opportunity Council programs or other social services.

OUR BENEFITS PACKAGE:

We offer a comprehensive benefits package designed to support your well‑being, growth, and work‑life balance.

• Paid time off earned on an accrual basis (vacation, sick, personal, holidays)
• Paid time off for wellness needs
• Employer‑paid holidays
• Employer‑paid HDHP and low‑cost traditional health care options
• HSA and FSA plans, subject to plan terms
• Eligibility for critical illness insurance coverage
• 403(b) Retirement plan with employer contribution
• Eligibility for health coverage for legal dependents
• Eligibility for employee/family dental and vision coverage
• Voluntary benefits such as life insurance, long‑term disability, and long‑term care and p ersonal legal services

ABOUT ISLAND COUNTY:

Island County offers more than breathtaking views and coastal charm—it’s a place where community and compassion thrive. As part of our nonprofit team, you’ll work in a region known for its close‑knit towns, natural beauty, and deep‑rooted commitment to helping one another. Whether you're directly helping people, working to build community or advocating for lasting change, your work here has a direct and meaningful impact. Join us in making a difference where it truly matters—right here in Island County.

We believe our team should reflect the communities we serve. That’s why we strongly encourage people of color, LGBTQIA+ individuals, Veterans, and people with disabilities to apply. Opportunity Council is proud to be an Equal Employment Opportunity employer. We do not permit discrimination based on race, creed, color, national origin, gender, gender identity or expression, sexual orientation, religion, marital or family status, pregnancy, military or veteran status, age, genetic information, disability, use of a service animal, or any other status protected by law.