Energy Services - Operations Manager

Opportunity Interactive; Weymouth (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance (individual & family

FSA/HSA options

Dental & Vision insurance

Life & AD&D insurance

Long-term disability

401(k) with company match

Vacation (80 hours)

Sick leave (40 hours)

Paid holidays (9, incl. floating)

Employee Assistance Program

Voluntary insurance programs

Job summary

Opportunity Interactive in Weymouth, MA is seeking an experienced Energy Services Operations Manager to oversee Southshore locations. The role drives day-to-day performance across service, delivery, office and sales, ensuring profitability, safety, customer satisfaction and scalable growth while building strong teams.

You will mentor managers, implement efficient processes, manage budgets and KPIs, and partner with the Executive Team to shape annual plans.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Strong leadership, communication, and problem-solving skills.
• Experience in HVAC, plumbing, electrical, or energy services preferred.
• Proven ability to manage multiple departments and budgets.

Responsibilities

• Direct and oversee service, delivery, office, and sales operations.
• Recruit, interview, hire, onboard, and manage performance.
• Provide coaching, feedback, and evaluations to managers.
• Ensure safety compliance and PPE, hazardous materials handling.
• Lead departmental meetings and establish operating procedures.
• Monitor productivity, KPIs, and financial performance.
• Manage inventory and pricing; track budgets and forecasts.

Skills

Leadership & team collaboration

Strategic planning

Operational management

Communication skills

Problem-solving

Driver's license

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office

Custom operations software

Job description

Energy Services - Operations Manager

A well-established local company specializing in HVAC, plumbing, electrical, and energy delivery services is seeking an experienced Operations Manager to oversee its Southshore-area operations.

Position Overview

The Operations Manager will have overall responsibility for the performance and day-to-day operations of the Southshore locations. This position provides leadership across multiple departments while maintaining accountability for profitability, growth, safety, customer satisfaction, and operational performance.

The ideal candidate will be a hands‑on leader who can develop teams, improve processes, identify opportunities for growth, and ensure the locations operate efficiently while delivering an exceptional customer experience.

Benefits

• Medical insurance with company contributions for individual and family coverage
• FSA and HSA options
• Dental and vision insurance
• Basic life and AD&D insurance
• Long-term disability coverage
• 401(k) retirement plan with company match
• 80 hours of accrued vacation
• 40 hours of sick leave
• 9 paid holidays, including floating holidays
• Employee Assistance Program
• Group-rate voluntary insurance programs, including disability, accident, life, cancer, critical illness, hospital confinement, and supplemental dental coverage

Position: Energy Services - Operations Manager

Compensation: $90,000-$110,000 per year

Pay Type: Salary

Location: Southshore MA

Key Performance Areas:

Success in this role will be measured by the ability to:

• Deliver outstanding customer service across HVAC, electrical, plumbing, and fuel delivery operations
• Identify and capitalize on opportunities to increase sales and support company marketing initiatives
• Apply industry knowledge and business experience to effectively plan and manage operations
• Build a strong management team through ongoing mentoring, coaching, and professional development
• Improve operational efficiency while maintaining a strong focus on profitability and service quality

Primary Responsibilities:

• Direct and oversee service, delivery, office, and sales operations
• Assist with recruiting, interviewing, hiring, onboarding, and employee performance management
• Provide regular coaching, feedback, and performance evaluations to department managers
• Promote a strong safety culture and ensure compliance with PPE requirements, equipment handling, hazardous materials procedures, and other workplace safety standards
• Establish and maintain daily operating procedures that clearly define expectations and responsibilities
• Organize and lead regular department meetings and safety meetings
• Ensure company policies and applicable local, state, and federal regulations, licensing requirements, and industry codes are followed
• Review productivity and performance reports to identify opportunities for improved efficiency and employee performance
• Manage inventory levels and implement procedures to maintain accurate inventory records
• Establish appropriate pricing and margins while maintaining financial responsibility and competitiveness
• Partner with the Executive Team to develop annual budgets, operating plans, and departmental objectives
• Track, analyze, and provide information related to company Key Performance Indicators (KPIs)
• Maintain accountability for location-level profit and loss performance, EBITDA, safety, and overall business growth

Qualifications & Skills:

• Bachelor's degree or equivalent professional experience required; experience in the HVAC, plumbing, electrical, fuel, or energy industry is strongly preferred
• Proficiency with Microsoft Office; experience using customized business or operational software is a plus
• Proven ability to collaborate effectively with employees and leadership at all levels
• High level of professionalism, integrity, and discretion
• Excellent verbal and written communication skills
• Strong organizational, analytical, and problem-solving abilities
• Valid driver's license with a clean driving record

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.