Energy Services Manager

WPPI Energy; Town of Sun Prairie (WI); On-site; USD 75,000 - 95,000; Full time

Job summary

WPPI Energy seeks a relationship-oriented professional to manage key accounts, customer programs, and outreach for Wisconsin's community-owned utilities. You will collaborate with a diverse team of account managers, engineers, marketers and service professionals to build strong customer relationships and promote energy efficiency.

The role emphasizes communication, STEM understanding of energy use, and a strong commitment to WPPI Energy's values and community involvement.

Qualifications

• Bachelor's degree in a technical field is required.
• Account management and/or customer service experience preferred.
• Demonstrated ability to embody WPPI Energy values: collaboration, respect, service, integrity, competence.
• Interest in clean energy and sustainability solutions.
• Excellent interpersonal skills and community involvement.

Responsibilities

• Manage key accounts, customer programs, and outreach initiatives for community utilities in Wisconsin.
• Build relationships with residential, commercial, industrial, school and municipal energy users.
• Promote WPPI Energy through strong verbal and written communication.
• Use STEM knowledge to help customers understand energy use and cost-saving opportunities.

Skills

Account management

Customer service

Communication

STEM knowledge

Community involvement

Education

Bachelor's degree in a technical field (natural/environmental sciences, engineering, applied mathematics, or related)

Job description

At WPPI Energy, our core values are collaboration, respect, service, integrity, and competence. These values guide everything we do – from how we support our membership to how we treat each other. Come be a part of this special culture that has earned us recognition as one of the Greater Madison Area’s Top Workplaces for six years running.

We are seeking a relationship-oriented individual to manage key accounts, customer programs, and other outreach initiatives for the community-owned utilities in Lodi, Mount Horeb, Prairie du Sac and Waunakee, Wisconsin. As a member of our nationally recognized team of account managers, engineers, marketers, communicators, and customer service professionals, you will:

• Apply effective business acumen to build important customer relationships with residential, commercial, industrial, school, and municipal energy users.
• Demonstrate excellent verbal and written communication skills to promote the locally owned, not-for-profit public power brand throughout the community.
• Use STEM knowledge to help electric customers understand where they use (and waste) energy and find ways they can control their utility bill and carbon footprint.

Candidates will preferably have:

• A four-year degree in a technical field such as natural or environmental sciences, engineering, applied mathematics, or another related field.
• Account management and/or customer service experience.
• Demonstrated ability to exemplify the organizational values of WPPI Energy (collaboration, respect, service, integrity, and competence).
• A strong interest in clean energy and sustainability solutions.
• Excellent interpersonal skills.
• A record of active community involvement.

Starting Salary Target:

• $75,000 – $95,000 per year, depending on experience and qualifications.

Depending on background and experience, the successful candidate may participate in an onboarding program at our office in Sun Prairie, Wisconsin before fully transitioning to the utility offices in Lodi, Mount Horeb, Prairie du Sac and Waunakee.

WPPI Energy is proud to provide our staff with a flexible and employee-friendly work environment. In addition, we offer competitive pay and an exceptional benefits package including medical, dental, vision, short/long-term disability, life insurance and access to the State of Wisconsin Retirement Plans (WRS, a traditional pension and WDC 457). Additionally, we provide paid sick, vacation, holidays, parental leave, and educational reimbursement, along with professional development opportunities, wellness programs and so much more!

WPPI Energyisan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. WPPI is committed to maintaining a strong, forward-looking organization, employing a diverse workforce that operates in an inclusive environment, fosters collaboration, and values different viewpoints. Our employees are people with different strengths, experiences, and backgrounds, who share a passion for helping member utilities accomplish reliable, affordable, and responsible electricity. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.