Energy Services Intake & Eligibility Specialist

Community Renewal Team Inc; Wilson (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Community Renewal Team (CRT) seeks an Intake/Certification Specialist for its Energy Services department. The role focuses on scheduling customer appointments, intake processing, eligibility verification, and assisting customers with applications and referrals to agency and community resources.

Experience in nonprofit settings and strong communication skills are valued. Responsibilities include documenting customer interactions, maintaining files, and utilizing technology to manage records.

Qualifications

• Ability to manage time in a fast-paced environment.
• Strong listening, oral and written communication skills.
• Bilingual: English/Spanish preferred.

Responsibilities

• Schedule and reschedule customer intake appointments.
• Assist customers with applications and referrals to resources.
• Review documents for accuracy and eligibility per program rules.
• Maintain orderly paper and electronic files.
• Provide quality customer service and communicate clearly.

Skills

Time management

Listening

Oral communication

Written communication

Bilingual English/Spanish

Education

Associate’s Degree in human services

High school diploma with experience

Tools

MS Office

Job description

Community Renewal Team (CRT) seeks an Intake/Certification Specialist for its Energy Services department. The role focuses on scheduling customer appointments, intake processing, eligibility verification, and assisting customers with applications and referrals to agency and community resources.

Experience in nonprofit settings and strong communication skills are valued. Responsibilities include documenting customer interactions, maintaining files, and utilizing technology to manage records.