Energy Efficiency Residential Specialist

New Jersey Resources; Wall (SD); Hybrid; USD 77,000 - 104,000; Full time

Benefits offered by this job

Day one medical coverage

401(k) plan with company match

Employee Stock Purchase Program

Wellness perks and fitness centers

Employee Assistance Program

Professional development and tuitionRe

Hybrid work arrangements

Job summary

New Jersey Resources' NJNG is seeking an Energy Efficiency Residential Specialist to support across Residential Programs and collaborate with the residential team.

Join a Fortune 1000 energy company that values community, flexibility and growth, offering a hybrid work arrangement and competitive pay with a comprehensive benefits package.

Responsibilities include assisting customers in SAVEGREEN programs, explaining plans, data reporting and coordinating with contractors to drive program success.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3–5 years of relevant professional experience.
• Experience with residential HVAC or energy efficiency programs preferred.
• BPI certification preferred; required within six months.
• Strong organizational and teamwork skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
• Effective verbal communication and customer service orientation.
• Ability to adapt to changing processes and business needs.
• Spanish bilingual is a plus.

Responsibilities

• Assist customers in Residential SAVEGREEN programs.
• Explain SAVEGREEN plan details to customers and stakeholders.
• Support customers through the complete cycle of program participation.
• Review and explain SAVEGREEN audit findings and recommendations.
• Coordinate with program contractors and participants; maintain relations.
• Provide program status reporting with data metrics and KPI tracking.
• Understand PMSS and SWC systems for data exchange.
• Support marketing and outreach activities for SAVEGREEN.
• Document residential program procedures.

Skills

Bachelor’s degree

Energy efficiency

Residential HVAC

MS Office

Data analysis

Bilingual Spanish

Education

Bachelor’s degree preferred

BPI certification

Tools

PMSS

SWC

Job description

Step into a future fueled by innovation, sustainability and purpose. At our Fortune 1000 diversified energy company, we’re not just shaping a cleaner energy future, we’re building a workplace where you can thrive. Join a team that values community, flexibility and growth, and enjoy competitive pay, comprehensive benefits and a culture that supports your personal and professional development. Let’s energize the future together.

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking an Energy Efficiency Residential Specialist to work in a supporting function with the residential supervisor and collaboratively with the residential team to support across all Residential Programs.

Major Responsibilities

• Assist customers participating in the Residential SAVEGREEN programs.
• Be well versed in the SAVEGREEN residential plan to provide a program overview and explain details to customers and other stakeholders.
• Provide assistance and support to participants throughout the complete cycle from initial contact presentations and throughout participation in the various residential programs.
• Review and explain SAVEGREEN audit findings and recommendations to customers.
• Identify common questions and noted barriers to program participation based on customer and contractor interactions communicate same with managers.
• Assist EE Residential Contractor Liaison to develop and maintain solid business relationships with the program contractors, QC contractor, and program participants.
• Help to coordinate activities and interactions between program participants, SAVEGREEN staff and program contractors, and identify internal training needs.
• Provide timely project and prospective project reporting, keeping the Residential Supervisor, and other SAVEGREEN Management apprised of program status and developments through data metrics, including Quantitative Performance Indicators.
• Understand the PMSS (Program Management Software System) and the SWC (Statewide Coordinator) software system to ensure proper data exchange.
• Lend support to other SAVEGREEN staff on the use of and data entry needs required of the PMSS and SWC systems.
• Assist in developing residential program forecasting and have accountability for goals and metrics projected.
• Communicate residential program changes and challenges to Marketing Manager to ensure customer facing collateral and communications are current.
• Support all evaluation, measurement and verification activities related to the SAVEGREEN program.
• Provide support to SAVEGREEN marketing and outreach efforts when necessary.
• Perform research activities on residential program approaches in other jurisdictions.
• Perform ad hoc projects for the Residential Supervisor, Multifamily Supervisor and SAVEGREEN Managers as necessary.
• Support the preparation of regulatory data request and ad hoc regulatory inquiries.
• Document residential program procedures.

Position Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• Minimum of 3–5 years of relevant professional experience required.
• Experience with residential HVAC equipment, energy efficiency programs, or related projects preferred.
• Building Performance Institute (BPI) certification preferred; required within six (6) months of hire.
• Strong organizational skills with the ability to manage time effectively and prioritize tasks.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Access, and Outlook.
• Effective verbal communication skills with a strong customer service orientation.
• Ability to adapt quickly to changing processes, systems, and business needs.
• Strong data collection and analytical skills preferred.
• Bilingual in Spanish is a plus.
• The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

Location type: Hybrid

Other Details

• Compensation: Expected base pay range for this role will be $77,000- $104,000.
• Base pay is based on several factors including experience, skills, and knowledge.
• This role will be eligible to participate in an annual short term incentive program.

Benefits That Support You

• Day one medical coverage, including prescription, vision and dental plans, so you’re supported right away.
• Our 401(k) plan has a generous company match to help you invest in your future.
• Employee Stock Purchase Program so you can share in the company’s success.
• Wellness perks, including free on and off site fitness centers and other programs to keep you feeling your best.
• A confidential Employee Assistance Program to support your wellbeing.
• Professional development and tuition reimbursement to help grow your skills and advance your career.
• Flexible work arrangements with many roles offering hybrid options based on job responsibilities and business needs.

New Jersey Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.