Customer Care & Retention Specialist

EDPO Brand; Hollister (MO); Presencial; USD 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

HSA/FSA

401(k) with company match

Employee Assistance Program (EAP)

Life/AD&D insurance

Short-term disability

Paid holidays

Descripción de la vacante

Dassel's Energy is seeking a customer service associate in Hollister, CA to manage inbound and outbound calls, resolve issues, and support delivery and service operations. You will collaborate with the General Manager, service center, and delivery teams to ensure timely, accurate service and positive customer experiences.

Qualifying candidates will have 1–2 years in customer service, a high school diploma or GED, and strong attention to detail across multiple systems.

Formación

• High school diploma or GED is required.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.

Responsabilidades

• Handle inbound and outbound customer calls with clear, respectful communication.
• Support retention efforts by resolving concerns and following up until issues are closed.
• Participate in outbound campaigns to retain customers and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating accounts.
• Provide administrative support including documentation, reporting, and account accuracy.

Conocimientos

Customer service

Phone-based communication

Attention to detail

Multi-system coordination

Educación

High school diploma or GED

Herramientas

Billing systems

Routing management software

CRM

Descripción del empleo

Dassel's Energy is seeking a customer service associate in Hollister, CA to manage inbound and outbound calls, resolve issues, and support delivery and service operations. You will collaborate with the General Manager, service center, and delivery teams to ensure timely, accurate service and positive customer experiences.

Qualifying candidates will have 1–2 years in customer service, a high school diploma or GED, and strong attention to detail across multiple systems.