Energy Administration & Billing Specialist

Coop Shared Services, Llc; Cascade (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Valley Wide Cooperative in Cascade, ID is seeking an Administrative Assistant. This full-time role maintains accurate financial records and adheres to standard operating procedures to support daily operations.

Responsibilities include handling high-volume calls, managing customer accounts and billing, and pursuing sales opportunities while keeping data confidential and precise. Strong communication and computer skills are essential for success.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Bookkeeping experience preferred.
• Must have working knowledge of computer programs.
• Strong communication skills with managers, staff, customers.
• Ability to make decisions according to policy.
• Maintain high levels of customer service throughout the store.
• Ability to prioritize tasks and manage time.
• Professional and positive image.

Responsibilities

• Maintain knowledge of Valley Wide’s services, customer accounts and billing processes, new customer information, and related policies.
• Address a high volume of incoming calls with quality and accurate service.
• Utilize a proactive sales approach to uncover opportunities with customers.
• Establish new accounts and maintain customer data accuracy and confidentiality.
• Follow up on new customer installations to ensure satisfaction.
• Investigate and resolve questions and complaints in a friendly, effective manner.
• Assist in customer retention activities and maintain sales and inventory records.
• Process daily delivery and service orders and respond to work order issues.

Skills

Customer service

Communication

Bookkeeping

Computer skills

Decision making

Professional image

Education

High school diploma or GED

Tools

Computer programs

Job description

Valley Wide Cooperative in Cascade, ID is seeking an Administrative Assistant. This full-time role maintains accurate financial records and adheres to standard operating procedures to support daily operations.

Responsibilities include handling high-volume calls, managing customer accounts and billing, and pursuing sales opportunities while keeping data confidential and precise. Strong communication and computer skills are essential for success.