Energetic Guest Experience Host

Archerirm; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Comprehensive benefits

Dining discounts

EAP access

Job summary

City Works - Pittsburgh is seeking a friendly and energetic Host to warmly welcome guests, manage wait lists, and assist with basic dining operations. The Host greets guests with enthusiasm, informs guests of wait times, and helps with seating and to-go orders in a fast-paced setting.

We offer a welcoming team, comprehensive benefits, EAP access, and restaurant dining discounts. This full-time role supports a high-energy, guest-focused service culture at City Works - Pittsburgh.

Qualifications

• Must be at least 18 years old.
• At least 6 months of restaurant or customer service experience preferred.
• Ability to work collaboratively in a fast-paced environment.
• Ability to create memorable guest experiences.
• Ability to communicate clearly with team members and management.
• Ability to work varied schedules, including nights and weekends.

Responsibilities

• Genuine commitment to Bottleneck culture; be a team player.
• Ensure that the overall guest experience exceeds expectations, including greeting guests with warmth and anticipating their needs.
• Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience, respect, and courtesy.
• Follow all steps of service.
• Assist with clearing, cleaning, and resetting tables.
• Check and maintain restrooms.
• Comply with all safety and sanitation guidelines and procedures.
• Be proficient in the use of reservation, telephone, paging and voicemail systems, and phone etiquette.

Skills

Customer service

Communication

Teamwork

Hospitality

Tools

Reservation system

Telephone etiquette

Job description

City Works - Pittsburgh is seeking a friendly and energetic Host to warmly welcome guests, manage wait lists, and assist with basic dining operations. The Host greets guests with enthusiasm, informs guests of wait times, and helps with seating and to-go orders in a fast-paced setting.

We offer a welcoming team, comprehensive benefits, EAP access, and restaurant dining discounts. This full-time role supports a high-energy, guest-focused service culture at City Works - Pittsburgh.