Endpoint Technology Support Technician

Virginia's Community College System; Richmond (VA); Híbrido; USD 59.000 - 64.000; Jornada completa

Descripción de la vacante

Virginia Peninsula Community College is seeking an Endpoint Technology Support Technician, a Technology Specialist II, to deliver end-user support across multiple campus locations and ensure ongoing 24/7 service.

The role requires diagnosing and repairing microcomputers, laptops, peripherals; training faculty and staff; and coordinating with teams to resolve complex technical issues while maintaining security standards.

Formación

• Must have a valid driver’s license and High School diploma or GED.
• Experience with hybrid learning environments and technology infrastructure to support end-users.
• Experience in system administration and help desk support in high-volume environments.
• Ability to work a flexible schedule including telework, nights, and/or weekends.
• Ability to work at all campus locations.

Responsabilidades

• Analyze and repair microcomputers, laptops, and peripherals.
• Train faculty and staff in hardware and software use and end-user training.
• Use logic to evaluate alternative solutions and select best option.
• Work independently and as part of a team to meet deadlines and manage priorities.
• Communicate status on tasks, projects, and tickets to management.

Conocimientos

Detail orientation

Customer support

Interpersonal skills

Educación

High School diploma or GED

Herramientas

Audiovisual systems

Microsoft Teams Voice

Desktop/endpoint tech

Network/telecom

Wireless endpoint config

Descripción del empleo

Working Title Endpoint Technology Support Technician Role Title Info Technology Specialist II Role Code 39112-SW FLSA Exempt Pay Band 05 Position Number 29300117 Agency Virginia Peninsula Community College Division Virginia Peninsula Community College (Div) Work Location Multiple Locations Hiring Range $59,000 - $64,000 Emergency/Essential Personnel No EEO Category 3-Technicians Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule M-F; 8 am to 5 pm This position also requires the ability to work a flexible schedule as needed which may include telework, nights, evenings and/or weekends to maintain the 24/7 service required by VPCC and VCCS.

KSA's/Required Qualifications

• Valid driver’s license, High School diploma or GED.
• Considerable experience with hybrid learning, work environments, and the technology infrastructure necessary to support end-users.
• Working experience in system administration and help desk support.
• Experience with high-volume help desk environments.
• The ability to work a flexible schedule which may include telework, nights, and/or weekends.
• Ability to work at all campus locations.

Comprehensive Knowledge Of

• Audiovisual systems and support, including event support
• Microsoft products and services to include Teams Voice
• Desktop and endpoint technologies

Working Knowledge Of

• Network and telecommunication skills
• Wireless end point configuration and troubleshooting
• Information technology governance principles and guidelines to support decision making
• Technology support best practices, development of training materials

Skills

• Detailed oriented.
• Demonstrated experience providing excellent customer support
• Strong interpersonal skills

Ability To

• Analyze and repair microcomputers, laptops, and peripherals equipment
• Train faculty and staff customers in hardware and software use and end user training
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions
• Work independently and collaboratively as part of a team
• Demonstrated ability to prioritize multiple tasks efficiently, to be flexible, work cooperatively with others to resolve problems and complete complex projects to meet established deadlinesCommunicate effectively orally and in writing with technical and non-technical personnel and provide quality customer services
• Assess training needs related to the application of technology
• Perform effectively in a fast-paced environment with constantly changing priorities
• Delegate tasks to others and oversee timely completion
• Communicate timely task, project, and support ticket status to the manager.
• Ability to work with and support a diverse population of students, faculty, staff, and community members.

Additional Considerations

• Knowledge of VCCS and Virginia’s security standards, policies, and procedures
• Experience working in fast-paced, team-oriented environments, specifically in higher education across multiple locations and campuses
• Previous Tier I experience.

Operation of a State Vehicle Yes Supervises Employees No Required Travel Minimal travel

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.