Endpoint Technology Support Technician

Virginia Community Colleges

Virginia

Hybrid

USD 59,000 - 64,000

Full time

22 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Virginia Peninsula Community College is seeking an Endpoint Technology Support Technician to assist with day-to-day operations of the college's technology infrastructure and services. You will provide direct technology assistance to customers and IT staff, troubleshoot desktop and software issues, and serve as the primary level one contact for IT requests across multiple campus locations.

The role requires a flexible schedule, including potential telework, nights and/or weekends to maintain 24/7

Qualifications

Valid driver’s license and High School diploma or GED.
Experience with hybrid learning environments and IT support.
System administration and help desk experience.
Experience in high-volume help desk environments.
Ability to work a flexible schedule including telework, nights, and weekends.
Willingness to work at all campus locations.
Knowledge of audiovisual systems, Microsoft Teams Voice, and desktop/endpoint tech.
Networking and telecommunications knowledge.
Ability to train faculty and staff in hardware and software usage.

Responsibilities

Assist with the day-to-day operations of the college’s technology infrastructure and services.
Provide direct technology assistance to customers and IT staff for desktop/software issues.
Serve as the primary level one contact for IT requests across multiple campuses.
Provide remote support to offsite and mobile users and assist with project management.
Maintain customer-facing websites, social media pages, and training resources.
Assist with training initiatives and collaborate with IT teams across locations.
Provide admin support for the campus ticketing system and generate leadership reports.

Skills

Customer support

Interpersonal skills

Attention to detail

Education

High School diploma or GED

Tools

Desktop and endpoint technologies

Microsoft Teams Voice

Job description

Special Instructions

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Posting Summary

Working Title Endpoint Technology Support Technician

Role Code 39112-SW

FLSA Exempt

Pay Band 05

Position Number 29300117

Work Location Multiple Locations

Hiring Range $59,000 - $64,000

Full Time

Telework options are subject to change based on business needs. Yes

Work Schedule

M-F; 8 am to 5 pm

This position also requires the ability to work a flexible schedule as needed which may include telework, nights, evenings and/or weekends to maintain the 24/7 service required by VPCC and VCCS.

Job Description

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.

Assist with the day-to-day operations of Virginia Peninsula Community College’s technology infrastructure and services and provide direct technology assistance to customers and information technology staff in the event of operational problems or questions relating to the use of desktop computer systems, any supported software applications/packages, and all related IT services. Responsible for troubleshooting, problem-solving, and maintaining desktop/laptop systems. Serves as the primary level one contact for all IT requests and related help desk services. Provide remote support to offsite and mobile users. Provide project management support and assist in the creation and delivery of strategic communications. Maintain customer-facing websites, social media pages, and training resources. Assist with training and development initiatives within Information Technology and all campus locations. Partner with campus departments to identify and respond to end-user needs. Collaborate with Information Technology staff to troubleshoot and deliver solutions to campus end-users. Provide administrative support for the campus ticketing system and provide reports to leadership. This position is responsible for client support at multiple locations, including the VPCC Hampton Campus, the Historic Triangle Campus, the Shared Services Center, and the remote workforce.

This position requires the ability to work a flexible schedule as needed which may include telework, nights, evenings and/or weekends to maintain the 24/7 service required by VPCC and VCCS.

This position is designated as Campus Security Authority (Clery Act) and Responsible Employee (Title IX).

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required:

Valid driver’s license, High School diploma or GED .
Considerable experience with hybrid learning, work environments, and the technology infrastructure necessary to support end-users.
Working experience in system administration and help desk support.
Experience with high-volume help desk environments.
The ability to work a flexible schedule which may include telework, nights, and/or weekends.
Ability to work at all campus locations.

Comprehensive knowledge of:

Audiovisual systems and support, including event support
Microsoft products and services to include Teams Voice
Desktop and endpoint technologies

Working knowledge of:

Network and telecommunication skills
Wireless end point configuration and troubleshooting
Information technology governance principles and guidelines to support decision making
Technology support best practices, development of training materials

Skills:

Detailed oriented.
Demonstrated experience providing excellent customer support
Strong interpersonal skills

Ability to:

Analyze and repair microcomputers, laptops, and peripherals equipment
Train faculty and staff customers in hardware and software use and end user training
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions
Work independently and collaboratively as part of a team
Demonstrated ability to prioritize multiple tasks efficiently, to be flexible, work cooperatively with others to resolve problems and complete complex projects to meet established deadlines
Communicate effectively orally and in writing with technical and non-technical personnel and provide quality customer services
Assess training needs related to the application of technology
Perform effectively in a fast‑paced environment with constantly changing priorities
Delegate tasks to others and oversee timely completion
Communicate timely task, project, and support ticket status to the manager.
Ability to work with and support a diverse population of students, faculty, staff, and community members.

Additional Considerations

Knowledge of VCCS and Virginia’s security standards, policies, and procedures
Experience working in fast‑paced, team‑oriented environments, specifically in higher education across multiple locations and campuses

Operation of a State Vehicle

Operation of a State Vehicle Yes

Supervises Employees

Required Travel

Minimal travel

Posting Number

CLS_4818P

Recruitment Type

General Public - G

Number of Vacancies

Position End Date (if temporary)

Job Open Date

10/20/2026

Job Close Date

10/26/2026

Agency Website

vpcc.edu

Contact Name

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service‑Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800‑552‑5019, or DBVI at 800‑622‑2155

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E‑Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I‑9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*)

Do you now, or will you in the future, require sponsorship for an employment visa?
Yes
No
Do you have experience with hybrid learning, work environments, and the technology infrastructure necessary to support end‑users?
Yes
No
Do you have experience in system administration and help desk support?
Yes
No
Do you have experience with high-volume help desk environments?.
Yes
No
Are you able to work a flexible schedule which may include telework, nights, and/or weekends?
Yes
No
Are you able to work at all campus locations?
Yes
No