Endpoint Technician I: IT Systems & Projects

State of South Carolina; South Carolina; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

Relocation reimbursement

State Retirement Plan

Public Service Loan Forgiveness

Job summary

The SC Commission for the Blind (SCCB) is hiring an Endpoint Technician I to provide technical consultation in the selection, installation, maintenance, and support of the SCCB’s IT equipment, personnel computers, printers, and software systems. You will help manage project timelines and coordinate IT upgrades to support agency missions.

You will serve as the principal IT consultant in the DIT’s absence, identifying improvements to the 1T infrastructure, and training users on hardware and

Qualifications

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.
• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience. A bachelor's degree or master's degree in a computer science or data analysis related field. Certification is a plus.

Responsibilities

• Diagnose, resolve, and document issues with the agency’s IT systems such as, VoIP phones, Helpdesk tickets, AirWatch, LogMeInRescue, and other IT systems.
• Coordinate or perform installations, maintenance, repairs, moves, re-configuration, and upgrades of personnel computers (PC), computer hardware, printers, software, and PC peripherals for all agency users including working with vendors for the replacement/repair of defective equipment.
• Manage new or existing software or technology projects from the initiation phase and throughout the project life cycle to meet SCCB business objectives, program direction and compliance established by senior leadership. Manage multiple and concurrent projects, organizing cross-functional teams.
• Assist in meeting agency needs and business objectives by diagnosing IT system problems, inefficiencies, weaknesses, and providing technological solutions or adaptations to meet these business needs. Propose appropriate courses of action such as new projects, long-term and short-term goals.
• Research security threats and analyze agency systems for possible vulnerabilities. Report and respond to information security threats.
• Train users in proper utilization of hardware and software.
• Other duties as assigned.

Education

High school diploma

Associate or Bachelor degree in a related field

Job description

The SC Commission for the Blind (SCCB) is hiring an Endpoint Technician I to provide technical consultation in the selection, installation, maintenance, and support of the SCCB’s IT equipment, personnel computers, printers, and software systems. You will help manage project timelines and coordinate IT upgrades to support agency missions.

You will serve as the principal IT consultant in the DIT’s absence, identifying improvements to the 1T infrastructure, and training users on hardware and