Endpoint Systems Engineer, Intune & Autopilot Expert

Franchise World Headquarters, LLC; Shelton (CT); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Insurance Plans

Pension/401K

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering time

And More

Job summary

Franchise World Headquarters, LLC is seeking a Systems Engineer, Endpoint Management to build and maintain endpoint images, profiles, and packages across supported hardware via Microsoft Intune. You will certify new hardware and drive automated provisioning, driver/firmware management, and policy enforcement within Restaurant Technology.

Reporting to the Manager, Desktop Engineering, you will support technology initiatives for Subway and collaborate with stakeholders while managing multiple

Qualifications

• In‑depth knowledge of Microsoft Operating Systems and endpoint management platforms.
• Experience with Intune/Autopilot deployment profiles and imaging methods.
• Familiarity with routers, switches, and firewalls.
• Ability to install applications and follow documentation.
• Ability to work independently and manage multiple priorities.
• Bachelor's degree or equivalent experience.
• 2–6 years of relevant endpoint management or systems engineering experience.

Responsibilities

• Create, upgrade, and maintain PC‑based operating systems and Intune‑managed endpoint configurations.
• Create and execute test plans for software and hardware compatibility.
• Troubleshoot and resolve complex technical issues, including application and network connectivity.
• Design and maintain processes for automated provisioning, driver and firmware management, application deployment, and compliance and configuration policy enforcement.
• Communicate effectively with technical and non‑technical stakeholders, verbally and in writing.
• Follow established processes, escalation procedures, knowledgebase standards, and daily operations.
• Support additional responsibilities as required by country, location, or department.

Skills

Microsoft Intune

Entra ID

Autopilot

Endpoint provisioning

Imaging (WIM/ISO)

Networking equipment

Windows OS

Documentation & vendor communication

Independent work

Project management

Education

Bachelor's degree or equivalent experience

Tools

Intune

Autopilot

WIM/ISO files

Job description

Franchise World Headquarters, LLC is seeking a Systems Engineer, Endpoint Management to build and maintain endpoint images, profiles, and packages across supported hardware via Microsoft Intune. You will certify new hardware and drive automated provisioning, driver/firmware management, and policy enforcement within Restaurant Technology.

Reporting to the Manager, Desktop Engineering, you will support technology initiatives for Subway and collaborate with stakeholders while managing multiple