Endpoint Systems Engineer

20 Northeast Georgia Medical Center, Inc.; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Northeast Georgia Health System is seeking an IT professional to serve as SME and administrator for endpoint management tools, including mobile device management, hardware imaging, encryption, patching, and software deployment across multiple departments and locations.

You will research and implement solutions to improve end-user experience, maintain security, and support executive staff in high-stress healthcare settings.

Qualifications

• Bachelor's degree required with 5+ years IT experience.
• In lieu of degree, 8 years IT experience may be considered.
• Experience with endpoint management and security tools preferred.

Responsibilities

• Deploy and manage endpoint management solutions and patching.
• Configure policy enforcement and software updates across devices.
• Document processes and share with IT teams as needed.
• Collaborate to define requirements and security standards.
• Architect and implement solutions for automation and process improvements.
• Provide on-call and escalation support as needed.
• Manage project deliverables and timelines.

Skills

Endpoint management

Active Directory/Group Policy

Mobile devices

Networking

Audio/Visual

VOIP

Software deployment

Technical support

Education

Bachelor's degree

Job description

Job Category: Information Technology Work Shift/Schedule: 8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role

Job Summary Operate as subject matter experts and administrators for endpoint management tools and services including mobile device management, hardware imaging, encryption, patching, and software deployment. Provide support to various departments and locations, depending on needs and demands, following appropriate protocols and procedures for each area. Research, formulate, recommend, and implement solutions, technologies, and processes to improve end-user experience and increase capabilities.

Minimum Job Qualifications

• Licensure or other certifications: Relevant technical certifications pertaining to software applications if applicable.
• Educational Requirements: Bachelors degree required plus 5 years of experience.
• Minimum Experience: In lieu of degree requirement, 8 years of IT experience may be considered.
• Technical experience is required in five more of the following areas required: PCs, laptops, thin clients, Active Directory/Group Policy, Audio/Visual, VOIP, Audio/Visual, network troubleshooting, and mobile devices as well as their associated peripherals and operating systems.

Preferred Job Qualifications

• Preferred Licensure or other certifications:
• Preferred Educational Requirements:
• Preferred Experience: Previous project management or leadership experience is highly preferred.
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Skillful at providing excellent technical and customer support
• Adept at clearly communicating and troubleshooting complex technical problems with technical and nontechinal end users
• Strong knowledge of endpoint management tools and solutions, such as Microsoft Endpoint Manager (Intune), VMware Workspace ONE, or similar platforms
• Demonstrate the ability to learn emerging technologies and technical skills efficiently and effectively
• Demonstrated ability to handle high stress situations including critical healthcare situations and executive support
• Build positive relationships and inspire confidence with user community.

Essential Tasks and Responsibilities

• Deploy and manage endpoint management solutions to automate software distribution, patch management, and configuration management
• Configure and maintain endpoint management tools to ensure accurate and consistent policy enforcement, security measures, and software updates
• Ensure technical processes and procedures are properly documented and kept up to date. Share with other IT departments as necessary.
• Collaborate with cross-functional teams to define endpoint management requirements and policies based on business needs and security standards
• Architect and implement solutions for technical requirements, automation, and/or process improvement.
• Provide on-call support and escalation support as needed
• Manage project deliverables and timelines.

Physical Demands

Weight Lifted: Up to 20 lbs, Frequently, 31-65% of time

Weight Carried: Up to 20 lbs, Frequently, 31-65% of time

Vision: Moderate, Frequently, 31-65% of time

Kneeling/Stooping/Bending: Frequently, 31-65% of time

% Standing/Walking: Frequently, 31-65% of time

Pushing/Pulling: Frequently, 31-65% of time

Intensity of Work: Frequently, 31-65% of time

Job Requires

Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest - with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties.

Learn more at www.nghs.com.