Revenue Cycle Systems Analyst II SBO Experience Required

20 Northeast Georgia Medical Center, Inc.; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Northeast Georgia Health System is seeking a Revenue Cycle System Analyst II to provide system-level support for revenue cycle applications and demonstrate project management skills.

The role involves installation, configuration, maintenance, training, reporting, and production support, with opportunities to lead smaller projects and collaborate across IT and business units to meet revenue cycle objectives.

Qualifications

• Associates Degree required; extensive IT/Operations experience in lieu of degree.
• Minimum five years IT application or related operational experience.
• Experience with professional billing, claims and charging.
• Operational experience in Revenue Cycle, Claims or Coding; Community Connect and CPC coding or go-live knowledge helpful.
• Epic PB Resolute SBO SBO, Epic Claims and Remittance, Epic Charge Router certifications; Bachelor's degree preferred.

Responsibilities

• Collaborate with system users, ITS groups and vendors to solve problems.
• Plan, design, train, implement, and maintain revenue cycle applications.
• Develop and maintain training materials and participate in training classes.
• Lead small projects in collaboration with leadership for revenue cycle systems.
• Provide on-call support and ensure regulatory and security compliance.

Skills

Revenue cycle

System analysis

Project management

Communication

Education

Associates Degree

Bachelor's Degree

Tools

Epic PB Resolute SBO

Epic Claims and Remittance

Epic Charge Router

Job description

Job Category: Information Technology Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role

Job Summary The Revenue Cycle System Analyst II position is responsible for providing system-level support for various revenue cycle applications as well as demonstrates project management skills. Support includes installation, configuration, maintenance, training, reporting and production support for revenue cycle applications. This position works on complex problems where analysis of situations or data requires an in depth evaluation and knowledge of the application. The Revenue Cycle Analyst II may provide leadership for other team members as well as the revenue cycle units, technology teams and support teams. This position will support the revenue cycle objectives of Community Connect members as well as the delivery of safe patient care and services.

Minimum Job Qualifications

Licensure or other certifications: Educational Requirements: Associates Degree. In lieu of degree, will consider individuals with extensive IT or Operations experience. Minimum Experience: A minimum of five (5) years of IT application or related operational experience required. Experience with professional billing, claims and charging is required. Operational experience in Revenue Cycle, Claims or Coding is a plus, as well as Community Connect experience, CPC coding and/or go-live implementation knowledge. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Certification, if applicable, to the specific IT application: Epic PB Resolute with SBO, Epic Claims and Remittance, Epic Charge Router. Preferred Educational Requirements: Bachelors Degree. Preferred Experience: Other: Job Specific and Unique Knowledge, Skills and Abilities Demonstrates sound technical judgment and competent technical skills with ability to troubleshoot complex issues Meets competency requirements of the job and demonstrates proficiency in all aspects of the identified job responsibilities Achieves the department/unit quality and productivity standards and is accountable for specific customer/user satisfaction Demonstrates work approach that is team centric, creative and analytical with solid organizational, problem solving and time management skills Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently Responsibilities may require evening and weekend work in response to needs of the systems supported Demonstrates excellent communication skills, both written and verbal. Includes customer interactions and technical discussion and documentation Demonstrates ability to apply revenue cycle workflow knowledge in support of assigned system and users Able to develop and maintain good working relationships with peer, leadership and customers: interact positively and productively with teams across organizational lines Demonstrates strong analytical and product management skills, including a good understanding of how to interpret customer revenue cycle needs and translate them into application and operational requirements Demonstrates ability to independently (with leadership support) lead/ facilitate small projects as assigned in the delivery and support of Revenue Cycle system solutions

Essential Tasks and Responsibilities

Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in problem solving related to customer group systems. Coordinates aspects of planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality within the various revenue cycle applications. Conducts and collaborates the efforts in researching, planning, installing, configuring, troubleshooting, maintaining and upgrading of operating systems and application software/hardware, developing knowledge regarding support of assigned systems. Participates in development and execution of standardized methodology for testing major system functions before system changes/upgrades are moved to production environment. Creates and maintains up-to-date training material related to supported system as appropriate or works with system educator to do so. Participates in Training classes when appropriate. Reviews and collaborates on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved. Participates in and develops a working knowledge of customer operations, department operations, systems and processes; helping to assess current practice and translating end user needs into optimal configuration and build of customer applications and workflows, ensuring effectiveness and efficiency. Contributes to the organization financially through identification and implementation of cost effective practices and budget management activities. Assists leadership team in capital and operational budget planning of ITS software, hardware and maintenance costs. Continually develops and maintains a service oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner. Participates in the process of planning new systems/ processes or re-engineering, working collaboratively across the organization and multiple departments to support revenue cycle practice and systems. Serves as the ITS Liaison support to assigned departments, working with system analysts and department leaders, facilitating a strong partnership between Information Technology and the user community to facilitate ITS support and response to system issues and needs. Participates in department and NGHS teams, committees, projects and initiatives as appropriate to support achievement of department and organizational goals. Facilitiates reporting of information from source systems using the most appropriate tools. Maintains professional skills and stays informed of changes in the healthcare industry/ regulations and vendor technology and their likely affect on assigned systems. Adheres to policies, procedures, and standards to meet all regulatory requirements such as HIPAA, as well as currently accepted legal standards. Coordinates and participates in requirements gathering techniques using interviews, document analysis, workshops, surveys, site visits, revenue cycle process descriptions, use cases, scenarios, revenue cycle analysis, tasks and workflow analysis. Participates in development and maintenance of a quality improvement program for clinical information systems proactively supporting efforts that ensure delivery of safe patient care and services. Monitors, reports and collaborates with various departments to identify areas for improvement and works with staff and physicians to optimize the usage of clinical systems. Partners with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects. Provides on call support to end users and the ITS department and serves as resource to other team members in areas of expertise. Other duties as assigned.

Physical Demands

Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

Vision: Moderate, Occasionally 0-30% of time

Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30%

Pushing/Pulling: Occasionally 0-30% Intensity of Work: Frequently 31-65%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do.

Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations.

Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties.

Learn more at www.nghs.com.