Communications Specialist - Communication Center - FT Days - Will include some weekends/holidays 7p-7a

20 Northeast Georgia Medical Center, Inc.; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking an Administrative & Clerical professional to manage incoming calls, paging, and on-call coordination. You will monitor alarms and alert appropriate personnel during emergencies, while maintaining up-to-date extension and emergency-number listings.

The role requires strong customer service, effective communication, and proficiency with hospital communications equipment. The team emphasizes patient-centered service and efficient internal messaging.

Qualifications

• High school diploma or GED required.
• Ability to handle a high volume of calls and page requests.
• Strong customer service and communication skills.

Responsibilities

• Screens and refers all calls, beeps, and pages to appropriate sources.
• Handles all inside and outside calls and paging requests.
• Maintains knowledge of emergency codes and procedures and responds appropriately.
• Provides information to Physicians and on-call personnel accurately.
• Ensures correct routing of messages for on-call staff.
• Guides staff and patients on communication equipment.

Skills

Customer service

Phone system operation

Data entry

Communication

Education

High School Diploma

Tools

PBX system

Job description

Job Category: Administrative & Clerical Work

Shift/Schedule: 12 Hr Afternoon - Evening

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role

Job Summary
Job is designed to receive all incoming calls and connect caller with appropriate party. Alerts appropriate personnel during emergency situation. Beeps and/or locates Physicians for parties inside and outside the facility. Keeps current listing of extension numbers and outside emergency numbers. Monitors all fire, burglar, medical gas, etc. alarms.

Minimum Job Qualifications

Licensure or other certifications:
Educational Requirements: High School Diploma or GED
Minimum Experience:
Other:

Preferred Job Qualifications

Preferred Licensure or other certifications:
Preferred Educational Requirements:
Preferred Experience: One (1) year clerical with past experience in PBX operation.
Other:

Job Specific and Unique Knowledge, Skills and Abilities

Professional customer service attitude, ability to communicate with and assess customer needs
Computer and typing skills

Essential Tasks and Responsibilities

• Screens and refers all calls, beeps and pages to appropriate sources.
• Handles all inside and outside calls, requests for pages, beeps or information as evidenced by no individual complaints.
• Follows hospital policy number to keep paging to a minimum - paging over head only when necessary.
• Processes all types of communication inside and outside the hospital effectively, (i.e. pagers, security radios, alarm monitoring company, etc.)
• Maintains and demonstrates knowledge of all emergency codes and procedures and takes appropriate immediate action.
• Demonstrates a calm demeanor and takes appropriate and timely action on all non-medical emergency alarms.
• Has knowledge of audible codes for both medical and non-medical emergencies, as well as who to contact for each type of emergency.
• Provides information effectively to Physicians and other key on-call personnel.
• Ensures appropriate routing of accurate messages for on call Physicians and personnel.
• Follows Physicians individual requests on how to handle his/her calls.
• Demonstrates respect for Physicians in that their concerns come first when not on call; beep the Physician on call, not the Physician the patient requests.
• Successfully places calls for Physicians both inside and outside the facility.
• Communicates with co-workers information and changes for on-call Physicians, as well as other personnel on call.
• Guides other employees, patients and Physicians on communication equipment.
• Makes Physicians, hospital employees, Physician’s office employees aware of phone procedures and capabilities.
• Assists patients with proper phone procedures for long distance billing and general information.
• Consults with telephone communication staff as needed to report beeper and phone system failure.
• Correctly utilizes and insures staff under supervision correctly utilize appropriate personal protective equipment.

Physical Demands

• Weight Lifted: Up to 20 lbs, Frequently 31-65% of time
• Weight Carried: Up to 20 lbs, Frequently 31-65% of time
• Vision: Moderate, Constantly 66-100% of time
• Kneeling/Stooping/Bending: Occasionally 0-30%
• Standing/Walking: Frequently 31-65%
• Pushing/Pulling: Frequently 31-65%
• Intensity of Work: Occasionally 0-30%

Job Requires

• Reading
• Writing
• Reasoning
• Talking
• Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do.

Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations.

Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties.

Learn more at www.nghs.com.