Endpoint Support

Quantum World Technologies Inc.; Bellevue (WA); In loco; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Quantum World Technologies Inc. is seeking an experienced Technical Support Engineer to deliver hands-on endpoint support in an enterprise environment.

You will troubleshoot laptops, desktops, mobile devices, and endpoint security, partnering with IT teams to resolve issues quickly. You will manage device enrollment, patching, and configuration using Intune, SCCM/MECM, and Entra ID, maintain documentation, and ensure compliance.

Competenze

• Hands-on experience supporting laptops, desktops, and mobile devices.
• Familiarity with enterprise endpoint environments and security policies.

Mansioni

• Provide technical support for laptops, desktops, and other endpoint devices.
• Troubleshoot Windows 10/11 operating system, application, hardware, and device connectivity issues.
• Manage endpoint configuration, software installation, patching, and updates.
• Support endpoint management tools such as Microsoft Intune, SCCM/MECM, or similar platforms.
• Assist with device enrollment, provisioning, configuration, and deployment.
• Troubleshoot endpoint security, antivirus, encryption, and compliance-related issues.
• Support Active Directory, Microsoft Entra ID, user accounts, and device access.
• Resolve VPN, Wi-Fi, LAN, and other connectivity issues.
• Create, update, and resolve incidents and service requests using ticketing tools such as ServiceNow.
• Maintain endpoint inventory, device records, and configuration documentation.
• Escalate complex technical issues to the appropriate support teams.

Conoscenze

Endpoint support

Desktop troubleshooting

Windows 10/11

Active Directory

Networking basics

IT helpdesk

Strumenti

Intune

SCCM/MECM

ServiceNow

Microsoft Entra ID

Descrizione del lavoro

We are looking for an experienced Technical Support Engineer with strong hands-on experience in endpoint management and end-user IT support. The ideal candidate should have excellent troubleshooting skills and the ability to support laptops, desktops, mobile devices, and endpoint security solutions in an enterprise environment.

Key Responsibilities

• Provide technical support for laptops, desktops, and other endpoint devices.
• Troubleshoot Windows 10/11 operating system, application, hardware, and device connectivity issues.
• Manage endpoint configuration, software installation, patching, and updates.
• Support endpoint management tools such as Microsoft Intune, SCCM/MECM, or similar platforms.
• Assist with device enrollment, provisioning, configuration, and deployment.
• Troubleshoot endpoint security, antivirus, encryption, and compliance-related issues.
• Support Active Directory, Microsoft Entra ID, user accounts, and device access.
• Resolve VPN, Wi‑Fi, LAN, and other connectivity issues.
• Create, update, and resolve incidents and service requests using ticketing tools such as ServiceNow.
• Maintain endpoint inventory, device records, and configuration documentation.
• Escalate complex technical issues to the appropriate support teams.

Required Skills

• Strong hands-on experience in endpoint support and desktop troubleshooting.
• Good knowledge of Windows 10/11 and enterprise endpoint environments.
• Experience with Microsoft Intune, SCCM/MECM, or other endpoint management tools.
• Knowledge of software deployment, patch management, and device configuration.
• Understanding of endpoint security, antivirus, encryption, and compliance policies.
• Basic knowledge of Active Directory, Microsoft Entra ID, and networking.
• Experience with ServiceNow or similar IT ticketing tools.