Endpoint Services Technician-It Operations

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

The MetroHealth System in Cleveland, OH provides comprehensive IT support to Information Services users, resolving endpoint issues and delivering new equipment. Technicians handle relocations, preventive maintenance, and asset inventory while using ticketing and asset systems to track work orders.

Successful candidates demonstrate initiative, strong communication, and teamwork, with knowledge of Windows, Microsoft 365, SCCM, and network concepts. Travel to MetroHealth sites may be required.

Qualifications

• High school diploma or equivalency.
• Working knowledge of Microsoft networking and Windows Operating Systems.
• Working knowledge of MS Office products (O365, Word, Excel, PowerPoint, SharePoint, Access, Outlook).
• Working knowledge of Information Technology Endpoints (Hardware/Software).
• Working knowledge of Data Network and telecom technologies.
• Demonstrates initiative and ability to work independently or in a team.
• Excellent oral and written communication and customer service skills.
• Detail oriented with strong analytical/organizational skills.
• Working knowledge of project management principles.
• Reliable transportation and willingness to travel to various MetroHealth sites.

Responsibilities

• Provide comprehensive IT support to Information Services users in person, by phone, or remotely.
• Resolve endpoint problems and manage assignments using IT systems.
• Deliver and relocate IT endpoints and related equipment; perform preventive maintenance.
• Maintain asset inventory and update records in systems.
• Uphold the MetroHealth mission, values, and customer service standards.

Skills

Microsoft networking

Windows OS

MS Office

IT endpoints

Data networking

Project management

Customer service

Communication

Analytical skills

Teamwork

Education

Associate degree in CS or related

IT certification

Tools

SCCM

Hardware repair

Job description

Location: MetroHealth Old Brooklyn Campus
Biweekly Hours: 80.00
Shift: 7:30a - 4:30p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Provides comprehensive operational and technical Information Technology support to all Information Services users within The MetroHealth System. Answers questions or resolves Information Technology Endpoint problems for customers in person, via telephone, or from remote locations to include use of remote access/assistance applications. Delivers new Information Technology Endpoint equipment and services, relocates equipment, performs preventive maintenance, and maintains asset inventory on a routine basis. Enters, tracks, and updates all assignments using the assigned Information Services project, problem, and asset management reporting systems. Information Technology Endpoint equipment consists of, but is not limited to: desktops, laptops, thin clients, printers, scanners, barcode readers, monitors, etc. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required

• High school diploma or passage of a high school equivalency exam.
• Working knowledge of Microsoft networking and Windows Operating Systems.
• Working knowledge of various MS Office products (O365, Word, Excel, PowerPoint, SharePoint, Access, Outlook).
• Working Knowledge of Information Technology Endpoints (Hardware/Software)
• Working Knowledge of Data Network and telecommunications technologies.
• Demonstrates initiative, with an ability to work independently and as a member of a team.
• Excellent oral and written communication skills, and superior customer service skills.
• Detail oriented and excellent analytical/organizational skills.
• Working knowledge of project management principles.
• Reliable transportation and willingness to travel to various MetroHealth sites/facilities.

Preferred

• Possesses one of the following education/experience qualifications:
• Associate degree in Computer Science or related field and two years related work experience.
• An industry recognized information technology, telecommunications, or electronics certification and two years of related work experience.
• Experience with Microsoft System Center Configuration Manager.
• Experience with Information Technology Endpoint Hardware repair.
• Experience in large enterprise environments that include multiple site locations. A+ Certification, N+ Certification, or Microsoft Certification is highly desirable.

Physical Demands: Ability to lift a minimum of 50 pounds (equipment). May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job related documents.