Endpoint Ops Analyst: Intune & SCCM

Gruve; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Gruve, a San Francisco-based software services startup, is seeking a proactive L1 System Administrator to support enterprise Windows endpoints, enrollment, software deployment and endpoint management. The role emphasizes monitoring, initial troubleshooting and incident logging to keep devices compliant and available.

You will work with Intune/SCCM tooling, patching, and collaborate with Defender and security teams in a 24x7 production environment, rotating shifts and following ITIL best

Qualifications

• Basic knowledge of Windows operating systems and endpoint troubleshooting.
• Familiarity with Windows updates, software installation, device connectivity and system settings.
• Basic understanding of Microsoft Intune and/or SCCM/MECM.
• Knowledge of device enrollment, configuration policies and endpoint compliance fundamentals.
• Basic understanding of BitLocker, encryption and Windows security configurations.
• Familiarity with ServiceNow or equivalent ITSM tools.
• Understanding of incident management, SLA compliance and escalation procedures.
• Good communication, documentation and shift handover skills.
• Willingness to work in rotational shifts in a 24x7 production support environment.

Responsibilities

• Provide first-level support for Windows endpoint incidents and service requests.
• Perform basic checks on device health, availability, connectivity and configuration.
• Support routine device enrollment and provisioning activities using approved procedures.
• Perform initial checks for policy synchronization and device compliance issues.
• Assist with enrollment and device lifecycle activities.
• Monitor endpoint patching status and report failed or pending updates.
• Perform approved software installation, deployment validation and basic troubleshooting.
• Support routine Windows update checks and post-patching validation.
• Identify installation failures and elevate unresolved issues to L2.
• Assist with driver, firmware and configuration update activities.
• Perform basic checks on device compliance, encryption status and configuration policies.
• Coordinate with Defender/Security for security incidents.
• Log, categorize, prioritize and track incidents and service requests in ITSM tools.
• Escalate unresolved issues within SLAs and keep ticket updates.

Skills

Windows endpoint troubleshooting

Intune/SCCM

SLA awareness

Communication & documentation

Rotational shifts

PowerShell (basic)

Tools

ServiceNow

Job description

Gruve, a San Francisco-based software services startup, is seeking a proactive L1 System Administrator to support enterprise Windows endpoints, enrollment, software deployment and endpoint management. The role emphasizes monitoring, initial troubleshooting and incident logging to keep devices compliant and available.

You will work with Intune/SCCM tooling, patching, and collaborate with Defender and security teams in a 24x7 production environment, rotating shifts and following ITIL best