Endpoint IT Support Technician – Windows 11 & Intune

Accelevation; Miamisburg (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) retirement plan with company | 

Paid time off

Collaborative, high‑energy workplace

Professional development

Job summary

Accelevation, a growing provider of mission‑critical infrastructure, is seeking an IT Support Technician in Miamisburg, Ohio. You will deliver secure, reliable technology experiences for employees, supporting devices, apps, collaboration tools, and end-user services.

This entry‑level role offers hands‑on exposure to Intune, Windows 11, deployment, and endpoint automation, with opportunities to advance within Accelevation's IT organization.

Qualifications

• 0–3 years of experience in end‑user computing, desktop support, endpoint administration, IT support, or related area
• Working knowledge of Microsoft Intune or a similar endpoint management platform
• Working knowledge of Windows 11 configuration, deployment, and troubleshooting
• Experience installing, testing, supporting, or deploying business applications
• Familiarity with Microsoft Teams, OneDrive, and Microsoft 365 collaboration technologies
• Strong technical troubleshooting and problem‑solving skills
• Strong customer service mindset with the ability to communicate effectively with employees at varying levels of technical expertise
• Strong organizational skills and attention to detail
• Ability to follow established technology, security, and documentation standards
• Ability to work effectively independently and within a collaborative IT team

Responsibilities

• Support administration and day‑to‑day operations of Microsoft Intune and other endpoint management platforms
• Provision and configure Windows 11 devices using established deployment standards and procedures
• Assist with application packaging, testing, deployment, and ongoing maintenance
• Apply and monitor endpoint security baselines, configuration standards, and compliance policies
• Monitor endpoint health and compliance and troubleshoot or elevate exceptions as appropriate
• Support Microsoft Teams Rooms, conference rooms, and related workplace technologies
• Provide end‑user support for Microsoft Teams, OneDrive, and other collaboration and productivity services
• Support hardware lifecycle activities including device provisioning, deployment, replacement, recovery, and inventory management
• Assist with endpoint automation and self‑service initiatives that improve the employee technology experience
• Troubleshoot endpoint hardware, software, configuration, and connectivity issues
• Maintain technical documentation, knowledge articles, endpoint standards, and standard operating procedures
• Partner with other IT teams to resolve issues and continuously improve end‑user technology services

Skills

End-user computing

Desktop support

Endpoint administration

Microsoft Intune

Windows 11

Microsoft 365

Troubleshooting

Customer service

Documentation

Job description

Accelevation, a growing provider of mission‑critical infrastructure, is seeking an IT Support Technician in Miamisburg, Ohio. You will deliver secure, reliable technology experiences for employees, supporting devices, apps, collaboration tools, and end-user services.

This entry‑level role offers hands‑on exposure to Intune, Windows 11, deployment, and endpoint automation, with opportunities to advance within Accelevation's IT organization.