Endpoint Engineer

Forward Air Corp.; Des Plaines (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Compensation not specified in offer

Job summary

Forward Air Corp. in Des Plaines, IL is seeking an Endpoint Engineer to manage and support enterprise endpoint devices, including desktops, laptops, tablets, and mobile devices.

You will provide Tier III support, administer endpoint management platforms, and collaborate with IT teams on deployment, patching, and lifecycle activities. The ideal candidate has strong Microsoft endpoint experience, excellent troubleshooting, and a customer-focused approach to IT support.

Qualifications

• Bachelor's degree in information technology, Computer Science, related field, or six (6) years of equivalent work experience.
• Microsoft Endpoint Administrator, Microsoft 365, Azure or related certifications preferred.
• Minimum six (6) years of experience supporting Windows desktop operating systems and enterprise endpoint environments.
• Strong knowledge of Windows OS administration, Active Directory, Group Policy, BitLocker, Microsoft Office, PowerShell, SCCM/MECM, and MDT.
• Experience managing endpoint deployments, software distribution, patching, and device administration at enterprise scale.
• Experience with Microsoft Intune, Microsoft 365 administration, and Azure-based endpoint management.
• Experience with RMM platforms and IT service management tools; ServiceNow experience preferred.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Excellent customer service, communication, and time management.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.

Responsibilities

• Manage endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and related technologies.
• Deploy and maintain operating system, application, and security updates across the enterprise.
• Provide Tier III support for escalated software, hardware, and networking issues.
• Deliver on-site and remote support for users across multiple locations.
• Utilize Microsoft technologies including Intune, Azure, Exchange, and Microsoft 365 to support endpoint administration.
• Assist with testing, deployment, and troubleshooting of new hardware and software solutions.
• Support Cisco conference room technologies and collaboration tools.
• Maintain accurate hardware inventory and asset records.
• Create and maintain technical documentation and knowledge base articles.
• Assist with training and knowledge transfer for Service Desk personnel.
• Participate in a rotating on-call support schedule.
• Ensure support requests are resolved in accordance with established service levels.
• All other duties as assigned to meet evolving business needs.

Skills

Endpoint management

Windows troubleshooting

Customer service

Communication

Time management

Education

Bachelor's degree in information technology/Computer Science or related field

Six years equivalent work experience

Tools

Microsoft Intune

Azure

Microsoft 365

ServiceNow

RMM platforms

SCCM/MECM

MDT

Job description

• Job Category Technology: Individual Contributors
• Job Category Information Technology
• Job Function Infrastructure

Job Description

The Endpoint Engineer is responsible for managing and supporting enterprise endpoint devices, including desktops, laptops, tablets, and mobile devices. They are the customer-facing, go-to resource for endpoint management, deployment, maintenance, and support at their assigned location. They provide Tier III support for complex technical issues, administer endpoint management platforms, and partner with other IT teams on technology initiatives. They support endpoint security, software deployment, patch management, and hardware lifecycle activities. The ideal candidate has strong Microsoft endpoint management experience, excellent troubleshooting skills, and a customer-focused approach to IT support.

Compensation: $75,000-$80,000 annually

Responsibilities

• Manage endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and related technologies.
• Deploy and maintain operating system, application, and security updates across the enterprise.
• Provide Tier III support for escalated software, hardware, and networking issues.
• Deliver on-site and remote support for users across multiple locations.
• Utilize Microsoft technologies including Intune, Azure, Exchange, and Microsoft 365 to support endpoint administration.
• Assist with testing, deployment, and troubleshooting of new hardware and software solutions.
• Support Cisco conference room technologies and collaboration tools.
• Maintain accurate hardware inventory and asset records.
• Support enterprise printer environments, including laser and thermal printers.
• Create and maintain technical documentation and knowledge base articles.
• Assist with training and knowledge transfer for Service Desk personnel.
• Participate in a rotating on-call support schedule.
• Ensure support requests are resolved in accordance with established service levels.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: Bachelor's degree in information technology, Computer Science, related field, or six (6) years of equivalent work experience.
• Certification/Licensure: Microsoft Endpoint Administrator, Microsoft 365, Azure, or related certifications preferred.
• Minimum six (6) years of experience supporting Windows desktop operating systems and enterprise endpoint environments.
• Strong knowledge of Windows OS administration, Active Directory, Group Policy, BitLocker, Microsoft Office, PowerShell, SCCM/MECM, and MDT.
• Experience managing endpoint deployments, software distribution, patching, and device administration at enterprise scale.
• Experience with Microsoft Intune, Microsoft 365 administration, and Azure-based endpoint management.
• Experience working with RMM platforms and IT service management tools; ServiceNow experience preferred.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Exceptional customer service, communication, and time management skills.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

#LI-BT1 #LI-Onsite

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.