Endpoint & End User Computing Engineer

CACI; Reston (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

CACI is seeking an End User Specialist to join our IT team in Reston, VA. You will design, deploy, and manage enterprise endpoint technologies, ensuring secure, reliable access to devices, apps, and collaboration tools for a global workforce.

Responsibilities span desktop, laptop, mobile, and VDI environments. You will implement standardized images, manage deployments, and automate processes while maintaining enterprise security and user productivity.

Qualifications

• High School diploma with relevant experience or bachelor's degree in information technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Active Secret Security Clearance
• Experience supporting desktop administration, endpoint management, device engineering, end user support, or enterprise IT operations.
• Experience troubleshooting Windows operating systems, Microsoft Office applications, and enterprise endpoint technologies.
• Familiarity with hardware deployment, operating system imaging, software installation, and device lifecycle management.
• Strong customer service, troubleshooting, analytical, and communication skills.
• Ability to prioritize multiple support requests while maintaining a high level of customer satisfaction.
• Ability to obtain and maintain any required Government security clearance.

Responsibilities

• Install, configure, deploy, maintain, and troubleshoot desktop, laptop, mobile, and peripheral devices across enterprise environments.
• Provide technical support for end users by diagnosing and resolving hardware, software, operating system, application, and connectivity issues.
• Configure, administer, and maintain enterprise endpoint management platforms supporting Windows, macOS, mobile devices, and virtual desktop technologies.
• Develop and maintain standardized endpoint images, software packages, configuration baselines, and deployment processes.
• Support enterprise device provisioning, lifecycle management, asset accountability, hardware refresh initiatives, and equipment retirement.
• Manage endpoint security configurations, operating system updates, software deployments, patch management, and compliance policies.
• Support Microsoft 365, collaboration technologies, identity services, and productivity applications.
• Develop automation solutions using scripting and endpoint management technologies to improve operational efficiency and reduce manual effort.
• Monitor endpoint health, performance, compliance, and user experience metrics while identifying opportunities for continuous improvement.
• Create and maintain technical documentation, standard operating procedures, knowledge articles, and deployment guides.
• Collaborate with cybersecurity, infrastructure, networking, service desk, and engineering teams to implement secure and scalable endpoint solutions.
• Evaluate emerging end user computing technologies and provide recommendations that improve reliability, security, and user productivity.
• Senior-level professionals may define enterprise endpoint architecture, establish technology standards, lead modernization initiatives, mentor junior staff, and oversee strategic endpoint management programs.

Skills

Customer service

Troubleshooting

Analytical skills

Communication skills

Education

Bachelor's degree in IT/CS/IS/Engineering

High School diploma with relevant experience

Tools

Microsoft Intune

MECM/SCCM

Jamf

VMware Workspace ONE

Job description

CACI is seeking an End User Specialist to join our IT team in Reston, VA. You will design, deploy, and manage enterprise endpoint technologies, ensuring secure, reliable access to devices, apps, and collaboration tools for a global workforce.

Responsibilities span desktop, laptop, mobile, and VDI environments. You will implement standardized images, manage deployments, and automate processes while maintaining enterprise security and user productivity.