Endoscopy Admin & Waiting List Clerk — Flexible Hours

Liverpool University Hospitals NHS Foundation Trust; United States; À distance; USD 29 000 - 37 000; Plein temps

Résumé du poste

Liverpool University Hospitals NHS Foundation Trust is seeking a Clerical Officer Administrative Support/Waiting List Clerk on the Endoscopy Unit. The role focuses on maintaining an efficient administrative service and accurate waiting list management to support NHS targets.

You will handle routine inquiries, book appointments, send letters, greet patients, and help with mailbox and data entry, ensuring professional standards and effective communication with staff and patients.

Qualifications

• Good basic numeracy skills.
• Excellent interpersonal skills with ability to communicate at all levels.
• Should be able to present data and information in a useful and understandable format.
• Have good negotiation skills.
• A good working knowledge of computers and software packages/ECDL.
• Understanding of a broad range of administrative processes.
• Demonstrable experience and knowledge of service improvement systems.

Responsabilités

• Maintain an efficient and effective administrative service.
• Routine duties include: answering telephone enquiries, updating the computer database.
• Checking the waiting lists on a daily basis, and checking new referrals, adding them to IPM lists.
• Booking appointments.
• Sending out patients appointment letters.
• Undertake reception duties, greeting and registering patients and answering the telephone.
• Dealing effectively with mail, redirecting where necessary.
• Prioritise and organise own workload daily.
• Assist in training and supervision of new staff.

Connaissances

Numeracy

Interpersonal skills

Data presentation

Negotiation skills

Computers/Software

ECDL

Description du poste

Liverpool University Hospitals NHS Foundation Trust is seeking a Clerical Officer Administrative Support/Waiting List Clerk on the Endoscopy Unit. The role focuses on maintaining an efficient administrative service and accurate waiting list management to support NHS targets.

You will handle routine inquiries, book appointments, send letters, greet patients, and help with mailbox and data entry, ensuring professional standards and effective communication with staff and patients.