Head Operations

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 30,000 - 37,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced Operational Manager to lead the Care Group's operational and financial performance and to shape and deliver the Care Group's strategy in alignment with Trust objectives.

The post holder will manage a multi-disciplinary team, drive business planning, and ensure delivery of high-quality patient services within tight financial controls, reporting to the Associate Divisional Director of Operations.

Qualifications

• Degree level or equivalent extensive experience.
• Management qualification, MBA or equivalent.
• Senior-level healthcare delivery with budget responsibility.
• Knowledge of NHS Constitution.
• Understanding of computerised financial and workforce systems.

Responsibilities

• Initiate, develop, coordinate and implement business planning for the Care Group.
• Coordinate and lead Care Group activity to meet performance targets within financial controls.
• Implement policy for the Care Group and ensure successful implementation.

Skills

Healthcare management

Budget management

Operational leadership

People management

NHS knowledge

Education

Degree or equivalent experience

MBA or equivalent

Tools

Finance systems

Workforce information systems

Job description

We are looking for an experienced Operational Manager to work in collaboration with internal and external system partners to deliver on the Care Group's operational and financial performance. You will take a lead role in both shaping and delivering the Care Group's strategy in conjunction with both the Divisional and Trust's overall strategies and objectives. The post holder will report to the Associate Divisional Director of Operations and be accountable for the overall operational management of all patient services within the scope of the role and will be expected to make a positive contribution to the design and delivery of the services within their area. As an experienced operational leader, the post holder will provide professional leadership for a multi-disciplinary team and will take responsibility for the development and modernisation of the service, working with partner agencies in order to optimise opportunities for joint working in association with agreed plans. They will also take responsibility for the business planning process to ensure that clear plans are communicated, actioned, and delivered in a timely manner on behalf of the Director of Operations. In conjunction with the Director of Operations and Associate Director of Operations you will provide both strategic and operational leadership support to the clinical and operational teams,

• Initiate, develop, coordinate and implement business planning processes on behalf of the Care Grou
• Coordinate and lead Care Group activity to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the Care Group and ensure successful implementation

Desirable criteria

• Research detailed information, and use audit skills to applying findings to influence practice and develop business cases/plans

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £25.70 (standard disclosure) or £46.70 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

Our statement on modern slavery We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain. The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust's supply chains and its partners to assess risk exposure and management on modern slavery.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

Experience Essential criteria

• Degree level or equivalent extensive experience
• Management qualification, MBA or equivalent extensive experience
• Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls., Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
• Principles and impact of the NHS Constitution

Desirable criteria

• Knowledge and understanding of governance arrangements and standards in the NHS and the wider health,
• Degree level or equivalent extensive experience
• Management qualification, MBA or equivalent extensive experience, Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls, Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
• Principles and impact of the NHS Constitution
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy, Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse detailed data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales
• Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. For roles at Liverpool Women's, visit their careers page