End User Technology Senior Manager

C010 Cherry Bekaert Advisory LLC; West Virginia; Vor Ort; USD 140.000 - 200.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Medical, dental, and vision care

Disability and life insurance

Generous Paid Time Off

Retirement plans

Paid Care Leave

Zusammenfassung

Cherry Bekaert’s Technology team seeks an End User Technology Senior Manager to lead end-user technology strategy, service delivery models, and ITSM governance across U.S. offices and global partnerships.

You will drive service performance, workforce planning, and transformations through analytics and automation, partnering with technology and business leaders to optimize adoption and experience.

Qualifikationen

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 10+ years of progressively responsible experience in IT service management, end-user technology, service desk operations, or enterprise technology service delivery.
• 5+ years of people leadership experience with responsibility for managers and professional teams.
• Strategic leadership experience in end-user technology, ITSM, service delivery, and operational governance.
• Proven ability to lead managers and teams through workforce planning, coaching, performance management, and organizational development.
• Strong experience with ITIL/ITSM processes, incident management, service optimization, and governance.
• Experience with ITSM platforms, SLA/KPI management, reporting, automation, and continuous improvement initiatives.
• Strong financial, vendor, contract, and resource management skills.
• Executive-level communication, stakeholder management, and presentation skills.

Aufgaben

• Provide strategic leadership for end-user technology, including team development, workforce planning, and performance management.
• Define and execute end-user support strategy, service delivery models, and technology roadmaps aligned with business objectives.
• Oversee ITSM governance, white-glove support, endpoint services, and onsite event support operations.
• Lead service performance, SLA/KPI management, escalation governance, and continuous improvement initiatives.
• Drive service transformation through analytics, automation, process optimization, and customer feedback.
• Manage vendor relationships, contracts, budgets, licensing, and service performance.
• Partner with technology and business leaders to support readiness, training, communications, and adoption of technology changes.
• Report on service health, operational risks, customer experience, and strategic recommendations to leadership.
• Foster a culture of service excellence, accountability, operational discipline, and customer focus.

Kenntnisse

Leadership

IT Service Management

ITIL/ITSM

Governance

Vendor management

Stakeholder management

Data analytics

Executive communication

Change leadership

Cross-functional collaboration

Ausbildung

Bachelor’s degree in CS/IT

Tools

ITSM platforms

Jobbeschreibung

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development.

Cherry Bekaert’s Technology team is seeking an End User Technology Senior Manager to provide strategic and operational leadership for the firm’s end-user technology and service delivery function. This role sets the service vision and multiyear roadmap for U.S. white glove support, onsite event support, ITSM governance, endpoint deployment, and related end-user services while ensuring alignment with business priorities, risk requirements, and financial objectives. The Senior Manager is accountable for service performance, workforce and vendor strategy, cross-functional governance, and a consistent, high-touch technology experience across U.S. offices and global support partnerships.

As an End User Technology Senior Manager, You Will:

• Provide strategic leadership for end-user technology, including team development, workforce planning, and performance management.
• Define and execute end-user support strategy, service delivery models, and technology roadmaps aligned with business objectives.
• Oversee ITSM governance, white-glove support, endpoint services, and onsite event support operations.
• Lead service performance, SLA/KPI management, escalation governance, and continuous improvement initiatives.
• Drive service transformation through analytics, automation, process optimization, and customer feedback.
• Manage vendor relationships, contracts, budgets, licensing, and service performance.
• Partner with technology and business leaders to support readiness, training, communications, and adoption of technology changes.
• Report on service health, operational risks, customer experience, and strategic recommendations to leadership.
• Foster a culture of service excellence, accountability, operational discipline, and customer focus.

What You Bring to the Role

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 10+ years of progressively responsible experience in IT service management, end-user technology, service desk operations, or enterprise technology service delivery.
• 5+ years of people leadership experience with responsibility for managers and professional teams.
• Strategic leadership experience in end-user technology, ITSM, service delivery, and operational governance.
• Proven ability to lead managers and teams through workforce planning, coaching, performance management, and organizational development.
• Strong experience with ITIL/ITSM processes, incident management, service optimization, and governance.
• Experience with ITSM platforms, SLA/KPI management, reporting, automation, and continuous improvement initiatives.
• Strong financial, vendor, contract, and resource management skills.
• Deep knowledge of service desk, desktop support, executive support, endpoint management, and digital workplace technologies.
• Executive-level communication, stakeholder management, and presentation skills.
• Strong analytical, decision-making, negotiation, and change leadership capabilities.
• Ability to lead cross-functional initiatives, service transformations, and business-critical operations.
• Proven ability to build partnerships across technology, business, and vendor organizations while driving customer-focused outcomes.

What you can expect from us:

• Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect
• The opportunity to innovate and do work that motivates and engages you
• A collaborative environment focused on enabling you to further your career growth and continuous professional development
• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
• Flexibility to do impactful work and the time to enjoy your life outside of work
• Opportunities to connect and learn from professionals from different backgrounds and with different cultures

Benefits Information:

• annual bonus
• medical, dental, and vision care
• disability and life insurance
• generous Paid Time Off
• retirement plans
• Paid Care Leave
• and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

Pay Range: $140,000-$200,000

About Cherry Bekaert

Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/ Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws.

This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

Candidates must demonstrate eligibility to work in the United States.

Cherry Bekaert will not provide work sponsorship for this position.

Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at https://careers.cbh.com/ and follow us on LinkedIn, Instagram, Twitter and Facebook.

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At Cherry Bekaert, your career is about you. With growing industry expertise, a strong support system, and our team’s shared values, we encourage you to choose your path. Join the Firm that acknowledges and recognizes the power of the individual.