Desktop Support Specialist

Cherry Bekaert LLP; Raleigh (NC); Sur place; USD 55 000 - 81 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Résumé du poste

Cherry Bekaert LLP is seeking a Desktop Support Specialist to provide onsite hardware and endpoint support across firm locations. You will image, deploy, troubleshoot, and manage assets while collaborating with Service Desk, Infrastructure, Security, and third‑party vendors to uphold endpoint standards.

You will support conference rooms, meetings, and events, assist with office moves, and contribute to technology projects. A strong focus on customer service and clear communication is essential.

Qualifications

• 3+ years of progressive desktop support experience.
• Strong knowledge of Windows 10/11 and endpoint hardware.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities and work with vendors.

Responsabilités

• Deploy, configure, and refresh laptops/desktops and mobile devices.
• Troubleshoot hardware, peripherals, and connectivity issues.
• Maintain asset inventory and lifecycle management.
• Provide onsite support for conference rooms and offices.
• Collaborate with Service Desk and IT teams to resolve issues.
• Support office moves and technology integration projects.

Formation

High school diploma or equivalent

Outils

Intune

Windows Autopilot

Configuration Manager

Active Directory

Entra ID

VPN

Description du poste

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development.

Cherry Bekaert’s Technology team is seeking a Desktop Support Specialist to provide onsite technical support for firm‑issued hardware, endpoint devices, office technology, and workplace collaboration systems. This role manages laptop imaging and deployment, hardware troubleshooting, device lifecycles, asset tracking, and technology support for office locations. You will serve as a primary onsite resource for hands‑on support and collaborate with the Service Desk, Infrastructure, Security, and third‑party vendors to maintain endpoint standards and service excellence.

As a Desktop Support Specialist, You Will:

• Deploy, configure, refresh, and manage laptops, desktops, mobile devices, and peripherals throughout the asset lifecycle.
• Troubleshoot, repair, and support endpoint hardware, Windows devices, connectivity, and workplace technology.
• Maintain asset inventory and coordinate procurement, warranties, returns, and device recovery activities.
• Provide onsite support for conference rooms, audiovisual systems, meetings, training sessions, and office events.
• Collaborate with vendors and internal teams to resolve hardware, software, network, and infrastructure issues.
• Support office moves, openings, acquisitions, and technology integration projects.
• Maintain accurate documentation and comply with security, asset management, and IT standards.
• Contribute to endpoint standardization, process improvements, and continuous service enhancement.
• Support occasional after‑hours and emergency technology needs.

What You Bring to the Role

• High school diploma or equivalent.
• 3+ years of progressive experience providing desktop support, endpoint management, hardware deployment, or related IT support services.
• Strong knowledge of Windows 10 and 11, endpoint hardware, mobile devices, and workplace technology.
• Experience troubleshooting hardware, peripherals, workstations, and endpoint‑related issues.
• Proficiency with endpoint deployment and management tools such as Microsoft Intune, Windows Autopilot, Microsoft Configuration Manager, or similar platforms.
• Familiarity with Microsoft 365, Active Directory, Microsoft Entra ID, and authentication technologies.
• Understanding of networking fundamentals, including Wi‑Fi, VPN, TCP/IP, and connectivity troubleshooting.
• Knowledge of IT asset management, inventory control, and device lifecycle management.
• Strong customer service, communication, organizational, documentation, analytical, and problem‑solving skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with internal teams and vendors.

What you can expect from us:

• Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect

• The opportunity to innovate and do work that motivates and engages you

• A collaborative environment focused on enabling you to further your career growth and continuous professional development

• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing

• Flexibility to do impactful work and the time to enjoy your life outside of work

• Opportunities to connect and learn from professionals from different backgrounds and with different cultures

Benefits Information:

Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

Pay Range:

$54,800-$80,500

About Cherry Bekaert

Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/

Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm’s compliance with federal, state and local recruitment and hiring laws.

This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide worksponsorship for this position.

Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at https://careers.cbh.com/ and follow us onLinkedIn,Instagram, Twitterand Facebook.

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