End User Technology Engineer

The Post Oak; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in Houston is seeking an End User Technology Engineer to support end-user devices and software. The role focuses on implementing Microsoft Intune for device management, providing technical support, and ensuring compliance with security policies. The ideal candidate will have a Bachelor's degree in IT or Computer Science, along with at least three years of relevant experience. This position offers a positive work environment and various benefits, including paid time off and employee discounts.

Benefits

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Employee discounts

Community volunteer opportunities

Qualifications

• Minimum of 3 years of experience in IT support or a similar role.
• Proficiency in setting up and implementing Microsoft Intune.

Responsibilities

• Set up and implement Microsoft Intune for device management.
• Provide second-line support for hardware and software issues.
• Manage IT projects related to end-user technology.

Skills

Communication

Problem Solving

Team Collaboration

Attention to Detail

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Microsoft Intune

Active Directory

SCCM/MECM

PowerShell

Job description

Overview

The End User Technology Engineer is responsible forsupporting end-user devices and software, with a particular emphasis on setting up and implementing Microsoft Intune for device management. This role involves providing technical support, managing endpoint devices, and ensuring the smooth operation of our End User Technology solutions

Responsibilities

• Intune Implementation:Set up and implement Microsoft Intune for device management, including configuration of policies, profiles, and applications.
• Software Management:Deploy and manage software applications, including updates and patches.
• Technical Support:Provide second-line support for hardware and software issues, troubleshooting and resolving problems to ensure smooth operation.
• User Assistance:Assist users with technical issues, providing guidance and training on the use of technology.
• Documentation:Maintain accurate records of hardware and software installations, configurations, and issues resolved.
• Security Compliance:Ensure compliance with information security policies and procedures.
• Project Management:Manage IT projects related to end-user technology, ensuring they are completed on time and within budget.

Qualifications

• Educational Background:Bachelor's degree in Information Technology, Computer Science, or a related field.
• Professional Experience:Minimum of 3 years of experience in IT support or a similar role.
• Technical Skills:
  • Proficiency in setting up and implementing Microsoft Intune.
  • Experience with desktop virtualization and endpoint management.
  • Knowledge of Active Directory administration.
  • Strong troubleshooting skills for Windows operating systems.
  • Familiarity with SCCM/MECM administration.
  • Understanding of network configuration and mobile device management.
  • Scripting skills, particularly in PowerShell.
• Soft Skills:
• • • Excellent communication and customer service skills.
    • Strong problem-solving and analytical abilities.
    • Effective time management and organizational skills.
    • Ability to work collaboratively within a team.
    • Attention to detail and adaptability.

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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