Support Engineer – Hospital Technology Support (3rd Shift)

Talent Groups; St. Louis (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare technology is seeking a Support Engineer for 3rd shift operations. This role involves providing exceptional customer support for hospital systems and requires strong troubleshooting skills. Ideal candidates will have experience in healthcare applications and a solid understanding of hospital workflows. Join a dynamic team dedicated to improving healthcare technology support across multiple regions.

Qualifications

• 3+ years of experience in technical or application support, ideally in SaaS or healthcare.
• Experience supporting hospital or clinical systems.

Responsibilities

• Provide 3rd shift support for clients across the USA, Ireland, and Australia.
• Resolve complex technical issues and support mission-critical hospital technologies.

Skills

Troubleshooting

Communication

Collaboration

Tools

MSSQL

Web Applications

Windows Server

Azure

PowerShell

Datadog

Airwatch

Job description

Support Engineer – Hospital Technology Support (3rd Shift)

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This range is provided by Talent Groups. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $80,000.00/yr

Job Details

Title: Support Engineer – Hospital Technology Support (3rd Shift)

Location: St. Louis, MO (63108) / Remote

Employment Type: Full-Time, Direct Hire (No C2C or sponsorship available)

Job Description

Talent Groups is seeking a Support Engineer to join our Healthcare Technology Support team in St. Louis, MO. The role involves providing 3rd shift support for clients across the USA, Ireland, and Australia. This customer-facing, first-line support role is ideal for someone passionate about delivering exceptional service, resolving complex technical issues, and supporting mission-critical hospital technologies.

The ideal candidate will have experience supporting healthcare or hospital systems applications and a solid understanding of hospital workflows, system integrations (HL7), and user support needs.

Requirements

• 3+ years of experience in technical or application support, ideally in SaaS or healthcare
• Experience supporting hospital or clinical systems
• Knowledge of HL7 standards, integration engines (e.g., Mirth), or EHR platforms is a plus
• Strong troubleshooting skills with testing and validation experience
• Proficiency with Microsoft technologies: MSSQL, Web Applications, Windows Server, Azure
• Familiarity with scripting languages (e.g., PowerShell)
• Understanding of networking concepts: VLAN, DHCP, DNS
• Experience with monitoring tools (e.g., Datadog) and Mobile Device Management (e.g., Airwatch) is a plus
• Exposure to AV/IPTV systems in healthcare is beneficial
• Excellent communication skills, ability to collaborate across global teams
• Fluent in English (spoken and written)
• Willing to work overnight (3rd shift)

We thank all applicants for their interest. Only selected candidates will be contacted. We are an equal opportunity employer.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: IT and Customer Service
• Industries: Healthcare, IT Support

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