End-User Tech Support Specialist - Problem Solver & Trainer

Orgill; Collierville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Orgill is seeking a highly motivated End User Support Specialist to provide exceptional technical assistance to our employees, resolving hardware, software, OS, and network issues to keep operations running smoothly.

You will support via phone, email, chat, and in-person, manage user accounts in Active Directory and Google Workspace, document tickets, and contribute to knowledge base articles to empower self-service. Strong problem-solving and communication skills are essential.

Qualifications

• 2+ years of help desk or end-user support experience.
• Proficient with Windows OS, Google Workspace, and Microsoft Office Suite.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and customer-service orientation.

Responsibilities

• Provide end-user support via phone, email, chat, and in-person for hardware, software, and network issues.
• Diagnose and resolve OS, app, network, and printer problems.
• Manage user accounts and access in Active Directory and Google Workspace.
• Document all support interactions in a ticketing system.
• Develop knowledge base articles and FAQs for self-service.
• Collaborate with teams to ensure seamless service delivery.
• Stay up-to-date with technologies and industry trends.
• Provide training to end-users on Tech systems and applications.

Skills

2+ years help desk experience

Windows OS

Google Workspace

macOS (optional)

Microsoft Office Suite

Networking concepts

Communication

Troubleshooting

Customer service

Education

Associate's degree in Information Technology

Tools

Cherwell

Ivanti Neurons

Service Desk

Active Directory

Job description

Orgill is seeking a highly motivated End User Support Specialist to provide exceptional technical assistance to our employees, resolving hardware, software, OS, and network issues to keep operations running smoothly.

You will support via phone, email, chat, and in-person, manage user accounts in Active Directory and Google Workspace, document tickets, and contribute to knowledge base articles to empower self-service. Strong problem-solving and communication skills are essential.