End-User Tech Support Specialist I

001 University of Rochester; United States; On-site; USD 28,000 - 39,000; Full time

Job summary

University of Rochester is seeking an IT support specialist to deliver first-level technical assistance for end-user devices, including desktops, laptops and mobile devices. The role involves on-site and remote troubleshooting, setup, and maintenance, with the candidate serving as the primary contact for OS, connectivity, and application issues.

Responsibilities include responding to service desk requests, diagnosing hardware and software problems, and participating in project deployments.

Qualifications

• High School diploma or equivalent required, with 1 year of relevant experience.
• Strong customer service and communication skills is essential.
• Willingness to travel between work sites and support 24/7/365 coverage.

Responsibilities

• Provides first-level technical support for end-user devices (desktops, laptops, mobile).
• Troubleshoots and resolves device issues, remotely or in-person; assists with setup and maintenance.
• Acts as primary contact for OS, connectivity, or application issues and supports deployments.

Skills

Customer service

Communication skills

Problem solving

Technical troubleshooting

Education

High School diploma

Tools

Windows OS

Mac OS

LAN networking

Job description

University of Rochester is seeking an IT support specialist to deliver first-level technical assistance for end-user devices, including desktops, laptops and mobile devices. The role involves on-site and remote troubleshooting, setup, and maintenance, with the candidate serving as the primary contact for OS, connectivity, and application issues.

Responsibilities include responding to service desk requests, diagnosing hardware and software problems, and participating in project deployments.