End-User Experience Engineer (Proactive IT Support)

Southern Company; Columbus (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Southern Company is seeking an End User Analyst for Workplace Support to deliver high-quality end-user services across desktop, hardware, and conferencing environments. You will leverage monitoring tools and automation to reduce incidents and improve resolution times, while supporting storm restorations and major events.

The role involves collaboration with TO teams, implementing self-service solutions, and ensuring secure, compliant operations across endpoints.

Qualifications

• Associate degree in technology-related field or equivalent experience.
• Bachelor's degree in CS/IT/Engineering with at least 3 years of related experience preferred.

Responsibilities

• Provide advanced end-user support for desktop, hardware, and workplace tech.
• Analyze ticket trends to improve customer experience and reduce resolution time.
• Triage incidents and ensure proper categorization and routing.

Skills

PC hardware

Windows

Office suite

Teams

Problem solving

Education

Associate degree in technology-related field

Bachelor's degree in CS/IT/Engineering with 3+ years experience

Tools

Nexthink

Co-Pilot

Power Automate

Power BI

Teams Rooms

Job description

Southern Company is seeking an End User Analyst for Workplace Support to deliver high-quality end-user services across desktop, hardware, and conferencing environments. You will leverage monitoring tools and automation to reduce incidents and improve resolution times, while supporting storm restorations and major events.

The role involves collaboration with TO teams, implementing self-service solutions, and ensuring secure, compliant operations across endpoints.