End-User Systems Engineer

McKee Foods; Collegedale (TN); Hybrid; USD 64,000 - 106,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Paid Time Off

Medical insurance

Parental leave

Wellness programs

Tuition reimbursement

Disability benefits

Job summary

McKee Foods is seeking an End-User Systems Engineer to join our newly formed Digital Workplace Services team. You will oversee the core EUC infrastructure and work with IT Helpdesk and End-User Engineers to ensure a modern, highly available digital workspace.

You will manage Workspace ONE, IGEL, AD, and Google Workspace platforms, focusing on architecture, reliability, and continuous improvement. The role balances daily operations with big-picture design in a hybrid-remote setting.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 2+ years of experience in IT operations, systems engineering, or enterprise end-user computing environments
• Hands-on experience administering unified endpoint management (UEM) or enterprise collaboration suites (e.g., Google Workspace)
• Working knowledge of Active Directory and Group Policy (GPO)
• Experience deploying and supporting enterprise applications at scale
• Strong analytical and troubleshooting skills across endpoints, virtual environments, and network/access issues

Responsibilities

• Collaborate on the administration, architecture, and maintenance of Workspace ONE (WS1) and IGEL OS infrastructure, ensuring reliable and scalable delivery of virtual desktops and applications.
• Build, maintain, and continuously optimize standard endpoint images for both physical and virtual devices. Manage device provisioning, patching, and the overall lifecycle of enterprise hardware and thin clients.
• Participate in platform upgrades, migrations, and continuous improvement initiatives using a hybrid Agile-Waterfall methodology, balancing structured enterprise planning with iterative execution.
• Act as an escalation point for the IT Helpdesk for applicable incident tickets. Partner closely with Infrastructure and Security teams to deliver a unified, frictionless digital experience for all employees.
• Package, deploy, and maintain applications across WS1 and virtualised platforms. Leverage scripting (PowerShell) to automate routine manual tasks, deployments, and remediation workflows.
• Proactively monitor system health, login times, and resource utilisation. Resolve complex performance, access, and stability issues impacting the end‑user environment.
• Apply strict endpoint security standards—including OS patching, device hardening, and access controls—in alignment with Security team policies.
• Support authentication and secure access for workspace platforms by co‑managing Active Directory, Group Policy (GPO), and Okta integrations.

Skills

IT operations

Systems engineering

End-user computing

Analytical skills

Troubleshooting

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Workspace ONE (WS1)

IGEL OS

Google Workspace

WebEx

Job description

Join America's favorite family bakery since 1934- home of Little Debbie, Drake’s Cakes, and Sunbelt Bakery Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You’ll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you’ll discover a better way to live and work.

Pay Salaried grade 5, 8, or 10 $64,000 - $105,900 / year, depending on experience and qualifications. Actual salaries may vary and in some cases may be higher with extensive experience and strong performance. This position is part of a career ladder that includes multiple grades, indicating potential for advancement.

Exempt Schedule 1st Shift (Monday - Friday, 8:00 a.m. - 5:00 p.m.) Hybrid-remote with minimum three days on-site per week Location 10260 McKee Road, Collegedale TN 37315

Job Summary

McKee Foods is seeking an End-User Systems Engineer to join our newly formed Digital Workplace Services team. In this role, you will act as a subject matter expert for our End-User Computing (EUC) environment, overseeing the core infrastructure that powers how our employees work. Working alongside IT Helpdesk and other End-User Engineers, you will ensure a seamless, modern, and highly available digital workspace. You will collaborate with a core team to manage and modernise our Workspace ONE, IGEL, Active Directory, and Google Workspace platforms. This is a dynamic role that blends daily operational excellence with big-picture architecture and continuous improvement.

Responsibilities

• Collaborate on the administration, architecture, and maintenance of Workspace ONE (WS1) and IGEL OS infrastructure, ensuring reliable and scalable delivery of virtual desktops and applications.
• Build, maintain, and continuously optimize standard endpoint images for both physical and virtual devices. Manage device provisioning, patching, and the overall lifecycle of enterprise hardware and thin clients.
• Participate in platform upgrades, migrations, and continuous improvement initiatives using a hybrid Agile-Waterfall methodology, balancing structured enterprise planning with iterative execution.
• Act as an escalation point for the IT Helpdesk for applicable incident tickets. Partner closely with Infrastructure and Security teams to deliver a unified, frictionless digital experience for all employees.
• Package, deploy, and maintain applications across WS1 and virtualised platforms. Leverage scripting (PowerShell) to automate routine manual tasks, deployments, and remediation workflows.
• Proactively monitor system health, login times, and resource utilisation. Resolve complex performance, access, and stability issues impacting the end‑user environment.
• Apply strict endpoint security standards—including OS patching, device hardening, and access controls—in alignment with Security team policies.
• Support authentication and secure access for workspace platforms by co‑managing Active Directory, Group Policy (GPO), and Okta integrations.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2+ years of experience in IT operations, systems engineering, or enterprise end‑user computing environments.
• Hands‑on experience administering unified endpoint management (UEM) or enterprise collaboration suites (e.g., Google Workspace).
• Working knowledge of Active Directory and Group Policy (GPO).
• Experience deploying and supporting enterprise applications at scale.
• Strong analytical and troubleshooting skills across endpoints, virtual environments, and network/access issues.

Preferred Qualifications

• Direct experience administering Workspace ONE (WS1), IGEL OS, Google Workspace, and WebEx.
• Experience building and maintaining Windows endpoint images, including complex patching and system configuration.
• Familiarity with Okta or similar modern identity/SSO providers.
• Scripting and automation experience (PowerShell or similar).
• Understanding of modern zero‑trust endpoint security practices.
• Experience working in large‑scale manufacturing or hybrid enterprise IT environments.
• Experience using ITSM ticketing systems (e.g., Freshservice, ServiceNow) for managing incidents and service requests.
• Experience collaborating within a team utilizing project tracking tools like Jira.
• Proven experience leveraging AI tools as a force multiplier for delivering quality research, building standard processes, and automating workflows.

Benefits

• Competitive weekly pay
• Profit‑sharing cash bonus program
• 401(k) with matching contributions
• 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
• Medical insurance, including health, dental, vision and prescription drug plan
• Supplemental plans, including life insurance
• Fully‑paid parental leave
• Health Center and Pharmacy
• Mental wellness counseling (on‑site in TN, virtual elsewhere)
• Employee Assistance Program (EAP)Exercise and recreation facility
• Wellness programmes with incentives
• Tuition reimbursement
• Credit Union
• Short‑term and long‑term disability benefits (company‑paid)

We are an Equal Opportunity Employer

Welcome to McKee Foods McKee Foods Corporation is best known for our line of Little Debbie snack cakes, America's leading snack cake brand. At McKee Foods, we are committed to providing consumers with quality products at an excellent value. We hope you enjoy your time browsing our website and find helpful information about our company.