End User Support Engineer

MMD Services; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

MMD Services is hiring a Technical Support Engineer for its New York technology team, on site in Midtown Manhattan to cover weekend shifts. You will work with traders and staff to resolve issues quickly, with a focus on root-cause analysis and end-user satisfaction.

Responsibilities include Bloomberg Terminal troubleshooting, Microsoft 365 and Exchange administration, PowerShell automation, AD/Entra ID, Intune management, and Windows hardware support across a global enterprise.

Qualifications

• Hands-on support in financial services or high-performance environments.
• Direct Bloomberg Terminal support experience preferred.
• Strong PowerShell scripting and admin use.

Responsibilities

• Deliver high-touch, first-line technical support to traders and staff.
• Own Bloomberg Terminal troubleshooting including installation and config.
• Support Microsoft 365, Outlook, mailbox config, and Exchange issues.
• Utilize PowerShell to diagnose issues and automate tasks.
• Administer AD/Entra ID and manage endpoints via Intune.
• Troubleshoot Windows 10/11 desktops and end-user devices.
• Monitor incoming requests across phone, email, and chat queues.
• Coordinate with global tech teams across regions.

Skills

Bloomberg Terminal

PowerShell scripting

Microsoft 365

Active Directory

Azure AD

Intune

Windows troubleshooting

End-user hardware

Communication skills

Tools

Bloomberg Terminal

PowerShell

Intune

Microsoft 365 Suite

Job description

We are partnering with one of the world’s most prestigious and sophisticated financial institutions, to hire a Technical Support Engineer for its New York technology team.

Schedule

This is a full-time, 100% onsite position in Midtown Manhattan designed specifically to strengthen weekend technology coverage.

The schedule includes Saturday and Sunday plus two weekdays, with three weekdays off. Weekend shifts are approximately eight hours and are generally lighter than weekdays. The role will initially include an approximately three-month ramp-up period to learn the environment, systems, processes, and users before taking on independent weekend coverage.

Our client sits at the point where global finance meets serious engineering, running complex, high-velocity trading operations in which the technology stack is the business itself. The firm holds an exceptionally high bar for the people it hires, the systems it runs, and the performance it expects. The users you would support are among the most technically sophisticated and most demanding in financial services, and the technology they rely on is genuinely business-critical.

This is not a help desk role in the conventional sense. The person who succeeds here is technically sharp, quick to respond, and comfortable working an issue down to root cause across Bloomberg, the Microsoft stack, PowerShell, endpoint management, and end-user hardware.

The Day to Day

• Deliver high-touch, first-line technical support to traders, investment professionals, executives, and corporate staff.
• Own Bloomberg Terminal troubleshooting, covering installation, configuration, file structure, application faults, and the surrounding desktop issues.
• Support Microsoft 365, including Outlook, mailbox configuration, mailbox storage problems, and general application troubleshooting.
• Put PowerShell and scripting to work diagnosing issues and automating routine support and administration tasks.
• Administer Active Directory and Azure AD (Entra ID), including static and dynamic groups, user access, and account management.
• Manage endpoints and devices through Microsoft Intune.
• Troubleshoot Windows 10/11 desktops and laptops, peripherals, mobile devices, and other end-user equipment.
• Monitor and work the incoming request volume across phone, email, chat, and the ticketing queue.
• Use quieter stretches to find and close out lingering technical issues rather than waiting for them to resurface.
• Provide fast, polished, white-glove service in a setting where both responsiveness and attention to detail get noticed.
• Coordinate with technology counterparts across the U.S., EMEA, and APAC as part of a global support model.

What We’re Looking For

• Substantial hands-on user support experience built in financial services, trading, investment management, a hedge fund, banking, or a comparably high-performance environment.
• Direct, hands-on Bloomberg Terminal support experience is highly preferred.
• Real command of PowerShell, including practical scripting and administrative use.
• Working experience across Microsoft 365, Outlook, Exchange, Active Directory / Azure AD, and Intune.
• Strong Windows desktop and hardware troubleshooting ability.
• A habit of pushing past the symptom to the cause, backed by a real understanding of how the underlying technologies work.
• A sense of urgency that matches a user base expecting issues to be addressed immediately.
• Polished communication and a service-first, white-glove approach.
• Comfort operating independently and carrying an issue from the first report through to resolution.

Why This Opportunity

If being stretched technically is what you want from your next role, this is a chance to work inside an elite, technology-driven financial organization where IT support is woven into how the business runs rather than sitting off to the side. You will build exposure to a sophisticated trading environment, users who know their tools well, enterprise Microsoft technologies, Bloomberg, and a global technology organization.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.