End User Service Support Technician Contract

DiaSorin S.p.A.; Town of Texas (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Diasorin S.p.A. is seeking an End User Service Support Technician for a 10-month contract at our Austin, Texas site. You will provide hands-on desktop support, PC imaging, mobile device management, lab equipment support, and user management for local and remote users.

The role includes tier 2 ticket handling, inventory management, and collaboration with IT peers to meet SLAs. A college degree or equivalent and 1+ years of IT experience are expected.

Qualifications

• 1+ years of relevant IT support experience.
• Experience deploying and supporting Windows desktops in an enterprise environment.
• Knowledge of networking concepts (DHCP, DNS, TCP/IP).
• Knowledge of and ability to use remote support tools.
• Ability to maintain printers and work with 3rd-party printer vendors.
• Familiarity with ITIL, Microsoft, or CompTIA certifications is a plus.
• Video conferencing support experience (Teams) is a plus.

Responsibilities

• Provide tier 2 support for end user services and projects at the local site.
• Support regional needs related to end user services and projects.
• Troubleshoot and resolve tickets according to established SLAs.
• Perform physical work in office and plant environments, including lifting.
• Manage IT inventory and device lifecycle per policy.
• Collaborate with IT peers to ensure successful delivery to customers.
• Onsite work required at Diasorin office; limited travel may be required.

Skills

Interpersonal skills

Operational independence

Time management

Problem solving

Technology enthusiasm

Education

College degree or equivalent

Specialization: Scientific/Technical/CS

Tools

SCCM

M365

Remote support tools

Printer maintenance

FreshService

Job description

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End User Service Support Technician Contract

Country: United States

Location: Austin, Texas

Company: Luminex Corporation

Job Category: ICT

Employment type: Temporary Full Time

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist".

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Job Scope

This is a 10 month contract position responsible for delivering hands on end user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.

Key Duties and Responsibilities

• Provide tier 2 support for all site related end user services & projects
• Support regional needs related to end user services & projects
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
• Ability to collaborate with IT peers to ensure successfully delivery to our customers
• Other duties as assigned
• Must work onsite at Diasorin office
• Limited travel may be required
• Work is normally performed in a typical office work environment
• Frequent use of personal computer, copiers, printers, and telephones
• Frequent work under stress, as a team member, and in direct contact with others
• Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
  • Pounds lifted (20 to 50lbs)
  • Vision (Color) on the job is required occasionally

Education, Experience, and Qualifications

Education:College Degree or equivalent experience of at least 1 years

Specialization:Scientific/Technical/Computer Science or equivalent

Experience:At least 1+ years of relevant experience.

• Understanding of Microsoft Office products
• Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
• Knowledge of and the ability to use remote support tools
• Ability to maintain printers & work 3rd party printer support vendors
• Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
• Good communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise
• Apple support including Mac Books & iPads is a plus
• SCCM application & image delivery is a plus
• M365 exposure is a plus
• Certification in ITIL, Microsoft, or CompTIA is a plus
• Video conferencing solution support, exposure to Teams environment is a plus
• Exposure to a change-controlled environment is a plus
• Experience with the FreshService ticketing system is a plus

Skills:

• Good interpersonal skills
• Operational independence
• Time and priority management
• Ability to analyze and problem solve
• Technology enthusiast

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at [e-mail] or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.