End-User IT Support Specialist

Milestone Technologies, Inc.; San Francisco (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Mentorship

Career development

Growth opportunities

Job summary

Milestone Technologies, Inc. is seeking an enthusiastic Associate Technical Support Specialist to join our end-user support organization.

This role offers a foundation in IT operations and hands-on exposure to enterprise technologies in a fast-paced environment. The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes.

Qualifications

• Exposure to enterprise support environments or help desk operations.
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.

Responsibilities

• Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
• Troubleshoot common hardware, software, and access-related issues for end users.
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across multiple operating systems including Windows, macOS, and ChromeOS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
• Document troubleshooting activities and follow established operational procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation when required.
• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

Skills

Customer service

Communication

Teamwork

Learning agility

Multitasking

Tools

ServiceNow

Ticketing systems

Mobile device support

Job description

Milestone Technologies, Inc. is seeking an enthusiastic Associate Technical Support Specialist to join our end-user support organization.

This role offers a foundation in IT operations and hands-on exposure to enterprise technologies in a fast-paced environment. The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes.