End User IT Services Manager — Help Desk & M365

LITTLE TREES; City of Watertown (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401K with match

Medical Insurance

Dental/Vision Insurance

Dependent Care Reimbursement

Flexible Spending Accounts (FSA)

On-site Café

Fitness Center

Free family fitness memberships

Job summary

LITTLE TREES is seeking an IT Manager – End User Services to own the strategy, operation, and lifecycle of end user technologies across the company. This role leads Help Desk operations, Microsoft 365 administration, endpoint management, telecommunications, and end user support; sets priorities; drives improvements; and ensures reliable, secure services that meet business needs.

Responsibilities include owning Help Desk performance, managing device lifecycles, administering Microsoft 365, and

Qualifications

• 5+ years of IT experience supporting and administering end user technologies.
• Strong working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and related services.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users.
• Previous experience managing or leading IT staff preferred, but not required.

Responsibilities

• Own Help Desk performance and quality, set priorities and ensure timely, effective resolution of support requests.
• Own the lifecycle of end user devices, hardware, and software, including standards, planning, deployment, maintenance, and replacement.
• Administer and continuously improve Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Office applications
• Manage company phone systems and vendor relationships
• Plan and execute end user technology projects
• Understand Company processes and identify practical technology improvements that increase efficiency and user productivity.
• Maintain technology standards, procedures, and documentation; train, mentor, and provide technical direction to IT staff.
• Coordinate with other IT Managers and participate in after-hours on-call support as required.

Skills

End user support

Communication skills

Leadership experience

Tools

Microsoft 365 administration

Job description

LITTLE TREES is seeking an IT Manager – End User Services to own the strategy, operation, and lifecycle of end user technologies across the company. This role leads Help Desk operations, Microsoft 365 administration, endpoint management, telecommunications, and end user support; sets priorities; drives improvements; and ensures reliable, secure services that meet business needs.

Responsibilities include owning Help Desk performance, managing device lifecycles, administering Microsoft 365, and