End User IT Service Support Technician

DiaSorin; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Luminex Corporation seeks an End User IT Service Support Technician to deliver hands-on end user support for onsite and remote users. Responsibilities include desktop support, imaging, device management, and user/account administration in a fast-paced setting.

The role requires 1+ years in IT support, strong Windows experience, and good communication skills. Onsite work at the Austin facility with possible travel and a dynamic, team-oriented environment.

Qualifications

• College Degree or equivalent experience of at least 1 years.
• Scientific/Technical/Computer Science or equivalent.
• At least 1+ years of relevant experience.

Responsibilities

• Provide tier 2 support for all site related end user services & projects.
• Support regional needs related to end user services & projects.
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting.
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.

Skills

Windows OS

Remote support tools

Networking concepts

Communication skills

Apple support

Education

College degree or equivalent

Science/Technical/CS or equivalent

Tools

SCCM

FreshService

Teams

Job description

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End User IT Service Support Technician

Published on: Sep 8, 2026

Country: United States

Location: Austin, Texas

Company: Luminex Corporation

Job Category: ICT

Employment type: Regular Full Time

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters
• Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
• Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
• Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

This position is responsibleto deliverhands onend user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.

Responsibilities and Duties

Provide tier 2 support for all site related end user services & projects

Support regional needs related to end user services & projects

Troubleshoot and resolve all tickets routed to you according to the established SLAs.

Physical work in office & plant environments including carrying hardware & troubleshooting

Manage inventory, including acquisition and disposal of all IT related equipment according to policies.

Ability to collaborate with IT peers toensuresuccessfullydelivery to our customers

Other duties as assigned

Must work onsite at Diasorin office

Limited travel may berequired

Work is normally performed in a typical office work environment

Frequent use of personal computer, copiers, printers, and telephones

Frequent work under stress, as a team member, and in direct contact with others

Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs.Additionalphysical requirements are listed below:

Pounds lifted (20 to 50lbs)

Vision (Color) on the job isrequiredoccasionally

Education, Experience, Qualifications :

• College Degree or equivalent experience of at least 1 years
• Scientific/Technical/Computer Science or equivalent
• At least 1+ years of relevant experience.

Understanding of Microsoft Office products

Hands on experience deploying & supporting Windows desktop OS in an enterprise environment

Knowledge of and the ability to use remote support tools

Ability tomaintainprinters & work 3rd party printer support vendors

Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP

Good communicationskills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technicalexpertise

Apple support including Mac Books & iPads is a plus

SCCM application & image delivery is a plus

M365 exposure is a plus

Certification in ITIL, Microsoft, or CompTIA is a plus

Video conferencing solution support, exposure to Teams environment is a plus

Exposure to a change-controlled environment is a plus

Experience with theFreshServiceticketing system is a plus

Training and Skills

Good interpersonal skills

Operational independence

Time and priority management

Ability to analyze and problem solve

Technology enthusiast

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [e-mail] .

Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact [e-mail] for verification.