Clinical Lab Automation Systems Support Specialist - LTG

Diasorin; Philadelphia (Philadelphia County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Time off

Wellbeing support

Job summary

Diasorin in Philadelphia seeks a Clinical Lab Automation Service Support Specialist, a senior hybrid role acting as the on-site scientific and technical leader for automated instrumentation and workflows in clinical labs. You will diagnose complex issues, train staff, optimize assay performance, and collaborate with laboratory leadership to improve system utilization and outcomes.

This position requires exceptional communication and cross-functional teamwork.

Qualifications

• Associate degree in a related field is required.
• Bachelor's degree in a related field is preferred.
• 3+ years in clinical lab automation or medical devices preferred.
• Strong hands-on diagnostic skills across mechanical, electrical, software, and network components.
• Experience in clinical laboratories is preferred.

Responsibilities

• Install, configure, calibrate, verify, and repair instrumentation.
• Serve as on-site expert for mechanical, electrical, software, and IT interface issues.
• Conduct preventive maintenance, system upgrades, and instrument performance evaluations.
• Ensure detailed, compliant documentation of all service activities.
• Troubleshoot assay- or workflow-related issues and provide scientific training.
• Collaborate with laboratory leadership to optimize workflows and assay development.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Education

Associate's Degree Biomedical Engineering, Medical Laboratory Science, Electronics, or related field

Bachelor's Degree Biomedical Engineering, Medical Laboratory Science, Electronics, or related field

Job description

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Clinical Lab Automation Service Support Specialist is a senior-level hybrid role that combines the technical depth of a Field Service Engineer with the scientific expertise of a Field Applications Scientist. This position serves as the primary on-site technical and scientific authority for all company instrumentation and workflow-related issues in highly automated clinical laboratories. He/she will resolve complex technical problems, acts as an onsite scientific collaborator, partnering closely with laboratory leadership to optimize workflows, support assay development, deliver advanced training, troubleshoot assay or performance concerns, and provide scientific consultation to improve system utilization and clinical outcomes. The Clinical Lab Automation Service Support Specialist must have a blend of high-level technical skill, strong interpersonal skills, deep understanding of clinical lab automation, and the scientific knowledge to support assay performance and workflow optimization.

This role is **100% on-site at a customer facility in Philadelphia, PA** and is **not a remote position**.

Duties and Responsibilities

• Perform installation, configuration, calibration, verification, and repair of all company instrumentation and automation platforms
• Serve as the on-site expert for complex mechanical, electrical, software, and IT interface issues
• Conduct preventive maintenance, system upgrades, and instrument performance evaluations
• Ensure detailed, compliant documentation of all service activities
• Troubleshoot assay- or workflow-related issues and provide scientific training
• Serve as the primary contact for customer complaints involving company instrumentation
• Lead investigations, documentation, and resolution using strong interpersonal skills
• Understand system integration across automation, middleware, LIS, and robotics
• Perform other duties as assigned

Education, Experience And Qualifications

• Associate's Degree Biomedical Engineering, Medical Laboratory Science, Electronics, or related field required
• Bachelor's Degree Biomedical Engineering, Medical Laboratory Science, Electronics, or related field preferred
• 3+ Years 3-7+ years of experience in clinical lab automation, medical devices, or advanced field service roles required
• 3+ Years Strong hands-on diagnostic skills across mechanical, electrical, software, and network components required
• 3+ Years Scientific knowledge is sufficient to support assay behavior, workflow design, and laboratory performance discussions required
• 3+ Years Experience working in or supporting clinical laboratories (chemistry, immunoassay, hematology, molecular, etc.). preferred

Training And Skills

• Excellent communication, interpersonal, and conflict-resolution skills (High proficiency)

Travel Requirements

• 10% Local Travel between two sites

Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [e-mail].

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact [e-mail] for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.