End-User IT Manager — FAS/SEAS Tech Leadership

Yale Cancer Center; New Haven (CT); On-site; USD 98,000 - 146,000; Full time

Job summary

Yale University in New Haven seeks a Senior Desktop Support Manager to lead a distributed team delivering end-user IT services across academic and administrative units. You will staff, coach, assess performance, and ensure service levels align with SLAs while maintaining customer satisfaction.

Responsibilities include escalation leadership during major disruptions, policy compliance, and collaboration with Research Computing and other IT teams to ensure smooth handoffs and sustainable solutions.

Qualifications

• Bachelor's Degree and four years of experience or equivalent education and experience.

Responsibilities

• Provides supervision to a unit or group of operational or technical employees.
• Establishes and delegates day to day tasks to meet unit/department objectives.
• Ensures compliance with department, University policies, procedures, and internal controls.
• Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards.
• Oversees and manages segments of larger projects, developmental trainings, presentations, and communications.
• Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff.

Skills

Leadership

Staff management

Communication

Project management

Organizational skills

Education

Bachelor's Degree

Tools

MS Office Suite

Project management software

Job description

Yale University in New Haven seeks a Senior Desktop Support Manager to lead a distributed team delivering end-user IT services across academic and administrative units. You will staff, coach, assess performance, and ensure service levels align with SLAs while maintaining customer satisfaction.

Responsibilities include escalation leadership during major disruptions, policy compliance, and collaboration with Research Computing and other IT teams to ensure smooth handoffs and sustainable solutions.