End User Computing Specialist III - Dean's Office

University of Florida; Gainesville (FL); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Low-cost Health Plans: Medical, Dental

Life and Disability Insurance

Retirement Options

Comprehensive Paid Time Off

Professional Development Opportunities

Tuition Assistance through UF Employee

PSLF Eligible Employer

Job summary

The University of Florida End User Computing Specialist III (Dean's Office) provides expert macOS support to faculty and staff, analyzing needs and configuring integrated client solutions. This role emphasizes advanced troubleshooting, proactive guidance, and collaboration across divisions to ensure reliable Apple environments.

Responsibilities include delivering macOS IT support, deploying equipment, consulting with users, and assisting building-level network troubleshooting.

Qualifications

• Associate’s degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience.
• Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

Responsibilities

• Provide responsive and proactive IT support to faculty and staff in a macOS environment.
• Troubleshoot and resolve complex hardware and software issues; elevate when appropriate.
• Deliver preventative maintenance recommendations and resolve recurring technical problems.
• Maintain broad expertise across multiple platforms and serve as a subject matter expert in macOS technologies.

Skills

macOS expertise

IT support

problem solving

communication

Education

Associate degree + 4 years experience

High school diploma + 6 years experience

Tools

Jamf

Apple Business Manager

Enterprise Apple device management

Job description

End User Computing Specialist III - Dean's Office

• University of Florida


• United States


• Sep 2, 2026

Technology Full Time - Continuing

About University of Florida

At the University of Florida, we are a people of purpose. We're committed to challenging convention and ourselves. We see things not as they are, but as they could be. And we strive for a greater impact: one measured in people helped...

Associate’s degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

Job Description:

The End User Computing Specialist III with a specialization in macOS reports to the IT Manager within COM Finance and Administration and is responsible for providing support to various Dean's Office divisions as well as other macOS users throughout the College of Medicine. This role involves analyzing business needs, developing technical requirements, and configuring and implementing integrated client solutions.

The Specialist provides advanced troubleshooting, consultation, and proactive support for faculty and staff technology environments, with a strong focus on Apple macOS platforms. Additionally, the Specialist assists in diagnosing and resolving complex software, hardware, and network infrastructure issues while serving as a technical consultant across the College.

About This Role:

IT Support

• Provide responsive and proactive IT support to faculty and staff in a macOS environment.


• Troubleshoot and resolve complex hardware and software issues; elevate when appropriate.


• Deliver preventative maintenance recommendations and resolve recurring technical problems.


• Maintain broad expertise across multiple platforms and serve as a subject matter expert in macOS technologies.


• Assist in identifying and diagnosing issues related to building-level core network infrastructure (Layer 3) and elevate or resolve as necessary.

Equipment Deployment

• Configure, deliver, and set up new and existing computer equipment including macOS-based systems, peripherals, and software.


• Support lab environments and end-user workstations to ensure readiness and operational integrity.

Consultation

• Work directly with end users to understand business needs and technical requirements.


• Analyze workflows and provide recommendations to align technology solutions with organizational goals.


• Communicate user needs and proposed solutions to IT leadership for strategic decision-making.

Internal Consultation

• Participate in identifying and evaluating new hardware, software, and integrated solutions to improve support operations.


• Engage in internal projects and collaborative efforts to enhance IT service delivery and operational efficiency.

We Offer Exceptional Benefits

• Low-cost State Health Plans: Medical, Dental, and Vision Insurance


• Life and Disability Insurance


• Generous Retirement Options to secure your future


• Comprehensive Paid Time Off Packages with 10+ paid holidays, paid family, sick and vacation leave


• Exceptional Personal and Professional Development Opportunities: Access to UF Training & Organizational Development programs, leadership development, LinkedIn Learning, and more


• Tuition Assistancethrough theUF Employee Education Program


• Public Service Loan Forgiveness (PSLF) Eligible Employer

Learn more about what we have to offer here !

About Gainesville, Florida:

Home to the University of Florida, one of the nation's top public universities, Gainesville offers vibrant academic and healthcare communities alongside an affordable cost of living, no state income tax, and mild winters. Enjoy the outdoors with over 30 miles of bike trails, freshwater springs, and numerous water activities, plus easy access to beaches and world-class theme parks.

Gainesville combines historic charm with modern amenities, including a great school system, a lively downtown, and a thriving local culture with farmers' markets and craft breweries. Discover professional growth and quality of life in Gainesville - where community, innovation, and work-life balance meet!

$68,000 - $75,000; commensurate with education and experience.

Preferred:

• Demonstrated experience providing IT support in a macOS environment, including troubleshooting hardware and software issues.


• Working knowledge of Apple macOS systems, Apple hardware, and enterprise Apple device management tools (e.g., Jamf, Apple Business Manager).


• Familiarity with core network technologies (Layer 3), with the ability to assist in infrastructure troubleshooting.


• Strong problem-solving and communication skills with a commitment to customer service excellence.


• Ability to work independently and collaboratively in a fast-paced, technical support environment.