Help Desk Technician

University of Florida; Gainesville (AL); On-site; USD 34,000 - 36,000; Full time

Job summary

University of Florida Information Technology (UFIT) is seeking an intermediate level Help Desk Technician to join the UFIT Help Desk in Academic Technology, a unit within UFIT. The role supports end-users via phone, email, and chat and collaborates with Web Services to ensure effective university IT support.

The ideal candidate has an Associate's degree with relevant experience or equivalent combinations, and possesses Power Platform skills plus knowledge of conversational AI and customer

Qualifications

• Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
• Experience with the Microsoft Power platform especially PowerAutomate, PowerApps, PowerPages and powerBI; working knowledge of conversational AI basics; strong customer service skills.

Responsibilities

• Providing excellent customer service to UF end-users by phone, email, and chat.
• Maintaining and creating departmental business applications using the Microsoft power platform.
• Works with the UFIT Web Services team to ensure accurate and effective support to their end-users.

Skills

Conversational AI basics

Customer service

Education

Associate's degree

Tools

Power Automate

PowerApps

PowerPages

Power BI

Job description

Classification Title:

End User Computing Spec II

Classification Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Job Description:

UF Information Technology (UFIT) is currently seeking an intermediate level Help Desk Technician to join the UFIT Help Desk in Academic Technology a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

The UFIT Help Desk is the central IT Help Desk for the University of Florida. We offer a wide range of services including account support, Thesis and Dissertation formatting support, and IT knowledge management.

Some key responsibilities and characteristics of this position are:

• Providing excellent customer service to UF end-users by phone, email, and chat.
• Maintaining and creating departmental business applications using the Microsoft power platform.
• Works with the UFIT Web Services team to ensure accurate and effective support to their end-users.

About UF Information Technology

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary:

$25.39-$26.00; commensurate with education and experience.

Required Qualifications:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Preferred:

The ideal candidate will possess the following education, experience, and skills:

• Experience with the Microsoft Power platform especially PowerAutomate, PowerApps, PowerPages and powerBI
• Working knowledge of conversational AI basics
• Strong customer service skills

Special Instructions to Applicants:

Work visa sponsorship is not available for this position.

This is not a remote work position and is located in Gainesville, FL.

A Level 2 Criminal Background Screening is required.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume
• List of professional references with contact information

(Minimum of 3 with one from a previous or current supervisor)

The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:No