End-User Computing & Deskside Support Specialist

Hong Kong Housing Society; American Samoa; On-site; USD 45,000 - 65,000; Full time

Job summary

Hong Kong Housing Society (HKHS) is seeking an IT Support Specialist to deliver deskside and internal user support in a fast paced environment. You will diagnose hardware, software and network issues, install operating systems and software, perform routine maintenance and coordinate with the technical team for seamless service delivery.

Candidates should have a Diploma or higher in Computer Science/IT, at least 3 years hands-on IT support experience, experience with SCCM and ticketing systems,

Qualifications

• Diploma or equivalent in Computer Science/IT or related discipline.
• Minimum 3 years hands-on IT support experience, deskside or end-user computing preferred.
• Experience with SCCM and a ticketing system is an advantage.
• Knowledge of ITIL-based processes preferable.
• Strong analytical and troubleshooting abilities.
• Good communication in English and Chinese, able to work under pressure.

Responsibilities

• Provide technical support to internal users for hardware, software and network-related issues.
• Install, set up and maintain desktop operating systems, software and peripheral devices.
• Perform routine maintenance tasks, including updates and patches.
• Collaborate with the technical team to ensure seamless service delivery.
• Maintain tracking and inventory of all IT equipment.
• Take on ad-hoc assignments as needed.

Skills

End-user support

Team player

Communication skills

Independent under pressure

Education

Diploma in Computer Science/IT

Tools

SCCM

Ticketing system

ITIL knowledge

Job description

Hong Kong Housing Society (HKHS) is seeking an IT Support Specialist to deliver deskside and internal user support in a fast paced environment. You will diagnose hardware, software and network issues, install operating systems and software, perform routine maintenance and coordinate with the technical team for seamless service delivery.

Candidates should have a Diploma or higher in Computer Science/IT, at least 3 years hands-on IT support experience, experience with SCCM and ticketing systems,