End User Computer Technician

The Exchange; Jackson (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

The Exchange is seeking a dedicated information technology professional for first-line support of non-routine events and incidents across local IT store operations or HQ Exchange data center. You will safeguard access to restricted data and services, while handling after-hours requests and maintaining documentation.

With a focus on IT operations, you’ll monitor systems, perform repairs and upgrades, and follow SOPs.

Qualifications

• Three years computer technical support.
• Or Bachelor’s degree and one year experience in computer technical support.

Responsibilities

• Monitors computing systems for performance, documents and troubleshoots events.
• Repairs and upgrades IT operating equipment and software as directed; updates SOPs and documentation.
• Responds to calls and emails for IT assistance, including after hours.
• Uses problem management database to research known problems and supports life cycle maintenance of equipment.
• May provide end-user training on new IT features and solutions.

Skills

Technical support

Education

Bachelor's degree - Preferred

Information Technology - Preferred

Business Administration - Preferred

Cisco Certified Networking Tech - Preferred

PCS Not Authorized

Job description

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Grade

3

Job Tier

3

Career Area

Information Technology

Supervisor

No

Job Qualifications

Three years computer technical support.
Or
Bachelor's degree and one year experience in computer technical support.

Degree (one Of)

• BACHELORS DEGREE - Preferred

Major/Minor (one Of)

• BUSINESS ADMINISTRATION - Preferred
• INFORMATION TECHNOLOGY - Preferred

Certificate/License (one Of)

• CISCO CERTIFIED NETWORKING TECH - Preferred

Additional Qualifications/Requirements

• PCS Not Authorized/LSP Not Authorized

Work – Onsite (Ft. Jackson Exchange)

• Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”

Major Duties

Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.

Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.

Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.

Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.

May provide training to end-users in new IT technical features and solutions to problems.

Performs other duties as assigned.

Work Challenges

24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends

IT environment is constantly changing demanding quick solutions and evolving skills

IT position - there may be extensive TDY associated with this IT work

Job Type

Management

Number of Positions Remaining

1

02-Sep-2026