End User Computer Technician

The Exchange; Junction City (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

The Exchange in Kansas is seeking an IT support professional responsible for first level handling of non-routine events and incidents in local store operations or HQ data center. You will safeguard access to restricted data and services and assist with IT operations across the Exchange environment.

Key duties include monitoring systems, performing repairs and upgrades, and providing after-hours assistance as needed.

Qualifications

• Three years computer technical support.
• Or
• Bachelor's degree and one year experience in computer technical support.

Responsibilities

• Monitors computing systems for performance and troubleshoots events.
• Repairs and upgrades IT operating equipment and software as directed; updates SOP docs.
• Responds to calls and emails for IT assistance, including after-hours support.
• Uses problem management database to research known problems and maintains equipment lifecycle.

Skills

Technical support

IT operations

Education

Bachelor's degree - Preferred

Information Technology - Preferred

Business Administration - Preferred

Cisco Certified Networking Tech - Preferred

Job description

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Grade

3

Job Tier

3

Career Area

Information Technology

Supervisor

No

Job Qualifications

Three years computer technical support.

Or

Bachelor's degree and one year experience in computer technical support.

Degree (one Of)

• BACHELORS DEGREE - Preferred

Major/Minor (one Of)

• BUSINESS ADMINISTRATION - Preferred
• INFORMATION TECHNOLOGY - Preferred

Certificate/License (one Of)

• CISCO CERTIFIED NETWORKING TECH - Preferred

Additional Qualifications/Requirements

• PCS Not Authorized/LSP Not Authorized

Work – Onsite (Ft. Riley Exchange)

• Remote/Telework not authorized per Presidential Memorandum \"Return to In Person Work\"

Major Duties

• Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
• Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• Performs other duties as assigned.

Work Challenges

• 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
• IT environment is constantly changing demanding quick solutions and evolving skills
• IT position - there may be extensive TDY associated with this IT work

Job Type

Management

Number of Positions Remaining

1

03-Sep-2026