End-to-End Product Delivery Lead for Innovation

Testing Site - JPMC; Wilmington (DE); On-site; USD 120,000 - 160,000; Full time

Job summary

Chase Card Services is seeking a Product Delivery Manager to lead end-to-end product delivery initiatives, drive change management, and coordinate multi-quarter roadmaps with Anaplan. You will work with HR, Finance, Technology and business leaders to ensure timely, compliant, and high-quality product outcomes.

The role emphasizes executive collaboration, data-driven decision making, and continuous improvement across platforms and processes.

Qualifications

• 5+ years in product delivery or equivalent.
• Experience with operational management and change readiness.
• Delivery and continuous improvement track record.
• Experience in product or platform-wide release management and deployment strategies.
• 8+ years in product management, FP&A/workforce planning.
• Leadership across a matrixed organization with agile tooling.
• Executive presence with senior leaders.
• Forecasting improvements and KPIs (cycle-time, automation, accuracy).
• HR/workforce planning collaboration (demand/supply, hiring pipelines).
• Coaching and performance management; data analytics; Anaplan expertise.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting.
• Leads change management activities across functional partners ensuring adherence to risk, controls, compliance, and regulatory requirements.
• Manages timelines and dependencies while monitoring blockers, ensuring resources and liaising with stakeholders.
• Defines and maintains multi-quarter product roadmap for workforce planning via home grown tools and Anaplan.
• Translates objectives into prioritized epics, features, and measurable outcomes.
• Executes discovery/intake process: triage requests, run workshops, frame problem statements, quantify impact.
• Leads end-to-end delivery of tool enhancements: design, sprint planning, build, testing, UAT, cutover, hypercare.
• Establishes data quality checks, controls, and reconcile-to-source processes; reduces manual touchpoints through automation.
• Develops change plans, stakeholder communications, and training; drives adoption with clear roles, runbooks.
• Manages and coaches junior team members; sets goals and develops skills in analytics, planning, and tools.
• Directs area product backlog and health; coordinates release dates using JIRA and related tools.

Skills

Product delivery expertise

Stakeholder management

Cross-functional leadership

Executive presence

Forecasting & KPI improvement

People leadership

Agile project management

Education

Model Builder L1+ certification

Tools

JIRA

Confluence

Anaplan

Job description

Chase Card Services is seeking a Product Delivery Manager to lead end-to-end product delivery initiatives, drive change management, and coordinate multi-quarter roadmaps with Anaplan. You will work with HR, Finance, Technology and business leaders to ensure timely, compliant, and high-quality product outcomes.

The role emphasizes executive collaboration, data-driven decision making, and continuous improvement across platforms and processes.