End-to-End CX Pro - Equity & Growth

Downstream System Inc.; Richardson (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Company equity

Paid time off

Job summary

Downstream System Inc. in Richardson, TX is seeking a Customer Experience Representative (CX2) to own customer-facing work end to end—account check-ins, cart building, quotes, onboarding, and order changes.

Ideal candidates have 1–3 years in customer service or inside sales, strong written and spoken communication, and the ability to work under SLA windows, with ownership of tickets from open to close. Base salary is $50,000 with a quarterly bonus up to 30% of base and an additional team

Qualifications

• 1–3 years in customer service, customer success, or inside sales
• A clear, professional communicator on the phone and in writing
• Organized under time pressure — SLA windows are part of the job
• An ownership mindset: no hand offs, no dropped threads
• Comfortable being measured — your bonus is earned on your own numbers

Responsibilities

• Run standard account check-ins and build lasting customer relationships
• Build carts and quotes against active customer demand
• Own SMB customer onboarding through the first 30 days
• Handle customer service denials, date changes, and swap/removal requests end to end
• Process refunds within authority and escalated cleanly when above it
• Source new suppliers and onboarding — identification and first contact — for customer needs
• Resolve general customer questions across the full book
• Keep flawless CRM logging on every action, every ticket

Skills

Customer service

Inside sales

Account management

Communication

CRM

Tools

Salesforce

Job description

Downstream System Inc. in Richardson, TX is seeking a Customer Experience Representative (CX2) to own customer-facing work end to end—account check-ins, cart building, quotes, onboarding, and order changes.

Ideal candidates have 1–3 years in customer service or inside sales, strong written and spoken communication, and the ability to work under SLA windows, with ownership of tickets from open to close. Base salary is $50,000 with a quarterly bonus up to 30% of base and an additional team