End-to-End Customer Service & Supply Chain Specialist

Octopi Brewing, Co; Waunakee, Northern (WI, KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life, short-term, and长长期?

Company-paid life, short-term, and 长长期

401(k) eligible after 3 months, with公司

120 hours of PTO annually

9 paid holidays

A free beer after shift

Job summary

ASAHI BEER USA / OCTOPI BREWING in Waunakee, Wisconsin is seeking a Customer Service Specialist to support the Supply Chain Manager and ensure end-to-end processes run smoothly from brewery to customer.

You will own order accuracy, manage inquiries and complaints, coordinate returns, and nurture lasting customer relationships while gaining insight into production, warehousing, and international distribution, with standard Monday–Friday hours.

Qualifications

• University education and/or relevant trade experience.
• At least 1 year of experience in a transport, logistics, or sales operations role.
• General knowledge of the ordering process, and delivery and payment terms.
• Familiarity with supply chain concepts — production, warehousing, and distribution.
• Proficiency with MS Office (Outlook, Excel, Word).
• Fluent in English.

Responsibilities

• Support a smooth, end-to-end supply chain process between the brewery and our customers
• Receive, process, and confirm customer orders accurately and on time
• Manage complaint intake, resolution, and customer follow-up
• Oversee the complete process for beer and returnables
• Support reconciliation of customer accounts with breweries and Finance
• Build and maintain positive, lasting customer relationships
• Help identify and implement improvements to supply chain and customer service processes

Skills

Fluent English

Education

University education or relevant trade experience

Tools

MS Office (Outlook, Excel, Word)

Job description

ASAHI BEER USA / OCTOPI BREWING in Waunakee, Wisconsin is seeking a Customer Service Specialist to support the Supply Chain Manager and ensure end-to-end processes run smoothly from brewery to customer.

You will own order accuracy, manage inquiries and complaints, coordinate returns, and nurture lasting customer relationships while gaining insight into production, warehousing, and international distribution, with standard Monday–Friday hours.