Customer Service & Supply Chain Specialist

ASAHI BEER USA INC; Waunakee (WI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life insurance

401(k) with company match

PTO 120 hours annually

9 paid holidays

Free beer after shift

Job summary

ASAHI BEER USA INC in Waunakee, WI, is hiring a Customer Service Specialist to support the Supply Chain Manager and ensure end-to-end processes from brewery to customer run smoothly.

You will own order accuracy, handle complaints, and maintain relationships with customers, while coordinating with production and finance.

This full-time role offers standard hours, competitive benefits, and opportunities to improve processes.

Qualifications

• University education and/or relevant trade experience.
• At least 1 year of experience in a transport, logistics, or sales operations role.
• General knowledge of ordering, delivery, and payment terms.
• Familiarity with supply chain concepts – production, warehousing, and distribution.
• Proficiency with MS Office (Outlook, Excel, Word).
• Fluent in English.

Responsibilities

• Support end-to-end supply chain processes between the brewery and customers.
• Receive, process, and confirm orders accurately and on time.
• Manage complaint intake, resolution, and follow-up with customers.
• Oversee the complete process for beer and returnables.
• Reconcile customer accounts with breweries and Finance.
• Build and maintain positive customer relationships and identify process improvements.

Skills

Fluent in English

MS Office (Outlook, Excel, Word)

Education

University education or relevant trade experience

Tools

SAP

Job description

ASAHI BEER USA INC in Waunakee, WI, is hiring a Customer Service Specialist to support the Supply Chain Manager and ensure end-to-end processes from brewery to customer run smoothly.

You will own order accuracy, handle complaints, and maintain relationships with customers, while coordinating with production and finance.

This full-time role offers standard hours, competitive benefits, and opportunities to improve processes.