End Point Technician

Adtalem Global Education Inc; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in post-secondary education is seeking an End Point Technician to manage PC hardware and software installations and provide end-user support. This role requires strong communication skills and experience in a Windows environment. The company offers a hybrid work model and a comprehensive benefits package.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with 6% employer match

15 paid vacation days

12 paid holidays

2 floating holidays

Qualifications

• 3+ years supporting 2500+ clients in a Windows environment.
• Experience with remote support tools and Windows networking.

Responsibilities

• Install and troubleshoot PC hardware and software.
• Provide onsite and offsite end-user support.
• Manage service requests and maintain inventory accuracy.

Skills

Customer Service

Communication

Analytical Skills

Problem Solving

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Networking

Tools

SCCM

Microsoft Windows

MS Office

LogMeIn Rescue

Job description

Company Description

Adtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being, and beyond. Through equitable access to education, nurturing environments that promote student success, and expanding and diversifying the healthcare talent pipeline, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University.

In our U.S. locations, we operate on a hybrid work model with a four-day in-office schedule, Monday-Thursday. This setup fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit Adtalem.com for more information, and follow us on Twitter and LinkedIn.

Job Description

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Responsibilities include daily administration, setup, configuration, maintenance, monitoring, troubleshooting, and disaster recovery.

1. Timely installation and repair of computer system hardware, operating systems, software, and peripherals.
2. Timely installation and configuration of VOIP telephones.
3. Provide onsite and offsite end-user support.
4. Set up and configure A/V equipment for meetings.
5. Manage assigned service requests.
6. Maintain inventory accuracy of computer hardware.
7. Test new software and hardware for compatibility.
8. Escalate high-impact or VIP technology issues.
9. Maintain and build positive customer relationships.
10. Provide training on PC use, connecting to the corporate network, and peripheral usage.
11. Participate as a technical resource in both large and small projects.
12. Develop, document, and implement technology policies and procedures.
13. Work closely with IT teams to ensure effective communication and project escalation.
14. Complete other duties as assigned.

Qualifications

1. Bachelor's Degree in Computer Science, Networking, or related field.
2. Three (3) or more years of enterprise experience supporting 2500+ clients with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment.
3. Experience using SCCM (MDT/OSD) for imaging PCs.
4. Experience supporting offsite end users via remote support tools (e.g., LogMeIn Rescue, Configuration Manager).
5. Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
6. Knowledge of hardware component repair (desktop, notebook, printer).
7. Knowledge of major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
8. Knowledge of Microsoft Exchange mailbox management.
9. Strong customer service and communication skills, with the ability to work well in a team.
10. Strong analytical and problem-solving skills.
11. Self-starter with the ability to independently resolve problems.
12. Ability to perform effectively in a fast-paced environment with short timelines.
13. Ability to support multiple critical projects while maintaining high-quality work.

Additional Information

In support of pay transparency laws, the expected salary range for this position is $18.70 to $32.86 per hour. Actual pay will be adjusted based on experience, location, licensure, certifications, market factors, departmental budgets, and responsibilities. Our Talent Acquisition Team is available to answer any questions regarding salary requirements. The position offers benefits including health, dental, vision, life, disability insurance, 401k with a 6% employer match, 15 paid vacation days, 12 paid holidays, and 2 floating holidays. For more details, visit our benefits page.

Adtalem is an Equal Opportunity Employer supporting minority, female, disability, veteran, gender identity, and sexual orientation diversity.