End Point Technician

Adtalem Global Education; Minneapolis (MN); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Adtalem Global Education seeks an End Point Technician for a hybrid role based in Minneapolis. The technician will handle installations and troubleshooting of hardware/software in a LAN/WAN environment. Ideal candidates will possess a Bachelor's degree and experience supporting large client bases, alongside strong communication skills. Benefits include extensive insurance coverage, vacation days, and a 401k match.

Benefits

Health, dental, and vision insurance

Life and disability insurance

401k with 6% employer match

15 paid vacation days

12 paid holidays and 2 floating holidays

Qualifications

• 3+ years of experience supporting 2500+ clients with Windows.
• Self-starter with strong analytical skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Install and troubleshoot personal computer hardware and software.
• Provide onsite and offsite end-user support.
• Manage assigned service requests and maintain inventory accuracy.

Skills

Customer Service

Communication

Analytical Thinking

Problem-Solving

Education

Bachelor's Degree in Computer Science, Networking, or related field

Tools

SCCM (MDT/OSD)

Remote support tools

Windows networking tools

MS Office Suite

McAfee

Oracle

Adobe

Cisco Call Center

Remedy

Job description

Company Description

Adtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being, and beyond. Through equitable access to education, nurturing environments, and a focus on diversifying the healthcare talent pipeline, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University.

In our U.S. locations, we operate on a hybrid work model with a four-day in-office schedule, Monday–Thursday. This fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit Adtalem.com for more information, and follow us on Twitter and LinkedIn.

Job Description

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, setup, configuration, maintenance, monitoring, troubleshooting, and disaster recovery.

1. Timely installation and repair of computer system hardware, operating systems, software, and peripherals.
2. Timely installation and configuration of VOIP telephones.
3. Provide onsite and offsite end-user support.
4. Setup and configure A/V equipment for meetings.
5. Manage assigned service requests.
6. Maintain inventory accuracy of computer hardware.
7. Test new software and hardware for compatibility.
8. Escalate high-impact or VIP technology issues.
9. Maintain and build positive customer relationships.
10. Provide training on PC use, connecting to corporate networks, and peripheral usage.
11. Participate as a technical resource in projects of various sizes.
12. Develop, document, and implement technology policies and procedures.
13. Work closely with IT teams to ensure effective communication and escalation.
14. Complete other duties as assigned.

Qualifications

• Bachelor's Degree in Computer Science, Networking, or related field.
• Three (3) or more years of enterprise experience supporting 2500+ clients with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment.
• Experience using SCCM (MDT/OSD) for imaging PCs.
• Experience supporting offsite end users via remote support tools (LogMeIn Rescue, Configuration Manager).
• Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
• Knowledge of hardware component repair (desktop, notebook, printer).
• Familiarity with major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy).
• Knowledge of Microsoft Exchange mailbox management.
• Strong customer service and communication skills, with the ability to work well in a team.
• Strong analytical and problem-solving skills.
• Self-starter with the ability to resolve problems independently.
• Ability to perform effectively in a fast-paced environment with short timelines.
• Ability to support multiple critical projects while maintaining high-quality work.

Additional Information

The expected salary range for this position is between $18.70 and $32.86, adjusted based on experience, location, and other factors. Our Talent Acquisition Team is happy to answer questions about salary requirements. The position offers benefits including health, dental, vision, life, and disability insurance; 401k with a 6% employer match; 15 paid vacation days; 12 paid holidays plus 2 floating holidays. For more details, visit https://careers.adtalem.com/benefits.

Equal Opportunity Employment

Adtalem is an Equal Opportunity Employer, supporting minority groups, females, individuals with disabilities, veterans, gender identity, and sexual orientation.