Enablement Manager, Post-Sales

Assort Health; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Lifelong learning budget

Office setup stipend

Top-tier health coverage

Flexible PTO

Meals & snacks

Fitness stipend

Commuter benefits

401(k)

Job summary

Assort Health in San Francisco is seeking a post-sales Enablement Manager to close the onboarding gap for Implementation, CSM, and Support teams. You’ll build scalable enablement systems, certification, and knowledge architecture to drive faster time-to-productivity and higher customer satisfaction.

You’ll partner with Product, Engineering, Sales, and leadership to tie enablement to business metrics such as first-contact resolution, churn, and NRR, while leveraging LLMs and automation to scale

Qualifications

• Minimum 4+ years in post-sales enablement at scale SaaS.
• Built enablement systems: onboarding, certification, knowledge architecture.
• Proven track record improving business metrics beyond training.

Responsibilities

• Own onboarding for Implementation, CSM, and Support teams.
• Develop playbooks for go-live and ongoing account management.
• Lead measurement: time-to-live, first-call resolution, PSAT, churn, NRR.
• Collaborate with Product, Engineering, Sales, and post-sales leadership.

Skills

Post-sales enablement

SaaS onboarding systems

LLMs & automation

Cross-functional collaboration

Job description

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 240 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care.

About the role Assort Health builds specialty-specific AI agents for patient access - scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months. We're hiring our first dedicated post-sales Enablement Manager to build the systems that let Implementation, Customer Success, and Support scale with that growth. Sold deals now outpace our ability to onboard the people who deliver them. Your job is to close that gap.

What you'll own

• Ramp. Onboarding for Implementation, CSM, and Support hires. Time-to-productivity is your headline metric.
• Certification. Skills validation before anyone touches a live account - agent building and configuration, metric and value presentation, go-live execution, and escalation handling.
• Playbooks. Repeatable motions for implementation, customer onboarding, go-live, and ongoing account management.
• Health system readiness. As we move upmarket into health systems and academic medical centers, build the playbook for multi-site, multi-specialty deployments.
• Gap analysis and feedback loop. Partner with Product, Engineering, Sales, and post-sales leadership to identify gaps in post-sales performance and translate them into enablement priorities - and route recurring customer friction back to those same teams.
• Recurring enablement. Ongoing sessions across post-sales teams covering new workflows, product changes, and skill refreshers, so knowledge doesn't decay after onboarding.
• Knowledge system. One source of truth for runbooks, integration guides, and escalation paths. Own the architecture, not just the content.
• Coaching layer. Call and ticket review cadence with frontline managers; turn patterns into targeted interventions.
• Measurement. Tie enablement to time-to-live, first-call resolution, PSAT, churn, and NRR.

What we're looking for

Required

• 4+ years in enablement, with post-sales as your primary focus
• Built enablement systems from scratch at a scaled or fast-scaling SaaS company - onboarding paths, certification, knowledge architecture, measurement
• Track record moving a business metric, not just shipping training
• Has enabled technical teams (Implementation, Solutions, Support) on product fluency and configuration
• Fluent with LLMs and automation tooling - uses them to build enablement assets, automate reporting, and scale your own output
• Comfortable building in ambiguity; ships in weeks, iterates continuously

Nice to have

• Hands-on implementation or solutions background - you've configured or deployed software for customers yourself
• Experience enabling teams through an upmarket transition into enterprise accounts
• Working knowledge of EHR/PMS workflows (Epic, Athena, NextGen) and how health systems deploy software
• Healthcare or other regulated-industry experience
• Formal teaching or instructional design background - classroom teaching, curriculum design, or technical training counts
• Familiarity with integrations, APIs, or technical troubleshooting

Not required

• Clinical credentials or provider revenue cycle expertise.

Benefits & Perks for Assorties

• Competitive Compensation - Including salary and employee stock options so you share in our success.
• Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
• 401(k) - Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent.

Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.